Clerical Assistant

Clerical Assistant Job Description

Job Title: Clerical Assistant
FLSA Status: Exempt/Non-Exempt
Position Type: Full-Time/Part-Time

Company Overview

GSR Group proudly owns and operates Wingstop franchise locations providing outstanding food and exceptional service to our guests. Were expanding our support team to include a Clerical Assistant. This role is essential in ensuring a seamless and positive experience for every guest whether theyre asking about menu items orders or employment opportunities.

We are looking for a highly organized efficient and reliable individual to join our team as a Clerical Assistant. This position requires strong administrative skills attention to detail and the ability to handle a variety of tasks to support the smooth running of the office. The ideal candidate will be capable of managing multiple duties while maintaining professionalism and discretion.

1. Administrative Support

• Provide general office support including answering phone calls responding to emails and managing incoming and outgoing mail.

• Assist with scheduling appointments meetings and events for staff members.

• Prepare and organize documents reports and correspondence as needed.

• Maintain office filing systems and ensure documents are properly stored for easy retrieval.

2. Data Entry & Record Keeping

• Input data into spreadsheets databases and company systems accurately and efficiently.

• Update and maintain records files and documents ensuring they are up to date and easily accessible.

• Assist in managing office inventory ordering supplies and tracking stock levels.

3. Customer Interaction & Communication

• Greet visitors and provide a friendly and professional first point of contact for the company.

• Answer general inquiries from customers clients or vendors and direct them to the appropriate department.

• Handle basic customer service tasks such as managing appointments or providing information on products/services.

4. Document Preparation & Filing

• Assist in preparing presentations reports or meeting materials for the management team.

• Organize and file both physical and digital documents ensuring they are easily accessible when required.

• Prepare and proofread official correspondence reports and forms.

5. Office Organization & Coordination

• Ensure the office is organized and runs smoothly handling various day-to-day clerical tasks.

• Assist with basic office maintenance tasks such as coordinating with suppliers or service providers.

• Support other departments as needed offering assistance on special projects and tasks.

6. Miscellaneous Clerical Tasks

• Perform general office duties such as photocopying faxing and scanning documents.

• Assist in preparing and managing invoices or other financial documentation when required.

• Help with project coordination and tracking deadlines for team members.

• Education: High school diploma or equivalent; additional certification in office administration or clerical work is a plus.

• Experience: 1-2 years of experience in a clerical or administrative role preferred but not required.

• Technical Skills: Proficient in Microsoft Office Suite (Word Excel PowerPoint Outlook); experience with office equipment such as printers copiers and scanners.

• Attention to Detail: Strong focus on accuracy and thoroughness in completing tasks.

• Organizational Skills: Excellent organizational skills with the ability to prioritize tasks and manage time efficiently.

• Communication Skills: Strong verbal and written communication skills to interact effectively with colleagues and clients.

• Problem-Solving: Ability to handle routine office issues and escalate matters when necessary.

• Familiarity with office management software (e.g. Google Workspace CRM systems etc.).

• Experience with customer service or client-facing roles.

• Ability to multitask effectively and manage a high volume of administrative work.