ServiceNow Developer

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Position: ServiceNow Developer

As of now all candidates need to have all three certs might consider two but candidates with all three certs will be considered 1st by the customer ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) ITSM
ServiceNow Certified Application Developer (CAD)

The ServiceNow Developer will support the Medicaid Enterprise Systems (MES) project by
designing developing configuring and maintaining ServiceNow applications that align with
IT Service Management (ITSM) processes. This role will be responsible for building
workflows automations and integrations to support incident change release and problem
management across multiple MES modules. The developer will collaborate with module
contractors product owners and enterprise teams to ensure consistent and efficient service
delivery

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SkillsRequired

Strong proficiency in ServiceNow development (forms workflows business rules
client scripts UI policies).
Knowledge of ServiceNow ITSM modules: Incident Problem Change Release
Service Catalog CMDB Knowledge Management Event Monitoring.
Ability to troubleshoot analyze and resolve ServiceNow platform issues.
Strong understanding of ITIL practices.
Excellent communication and collaboration skills.
ITIL 4 Foundation or Higher

SkillsPreferred

Experience with ServiceNow Flow Designer IntegrationHub and custom app
development.
Knowledge of government IT projects or large-scale enterprise environments.
Strong documentation skills (workflows configuration solution design).

ExperienceRequired
3 5 years of ServiceNow development experience in ITSM environments.
Hands-on experience implementing workflows and integrations in ServiceNow.
Experience participating in testing code reviews and deployment activities.
Certified ServiceNow System Administrator

ExperiencePreferred
Prior experience with Agile Methodology.
Prior experience supporting state or federal government IT modernization projects.
Experience with ServiceNow development upgrades and maintaining customizations.
Experience working with cross-functional project teams product owners module
contractors IT leads.

Education Required
Bachelors degree in computer science Information Technology or related field.
10 years equivalent work experience may be considered in lieu of a degree.

Education Preferred
Additional coursework or certifications in IT Service Management Software Engineering or
Enterprise Architecture.

Certifications Required
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) ITSM
ServiceNow Certified Application Developer (CAD)