Front Desk Supervisor
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Job Location:
Windsor Locks, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
16 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Front Desk Supervisor
Location: Fairfield Inn & Suites Hartford Airport - Windsor Locks CT
Job Type: Full-Time
About Us:
At the Fairfield Inn & Suites Hartford Airport we pride ourselves on delivering exceptional hospitality and memorable guest experiences. Were looking for a motivated and experienced Front Desk Supervisor to lead our front desk team and ensure smooth daily operations.
Position Overview:
As the Front Desk Supervisor you will assist in overseeing the front desk staff coordinate guest services and ensure excellent customer service standards. Youll be the first point of contact for our guests providing a warm welcome and resolving any issues efficiently.
Key Responsibilities:
Supervise and support front desk staff to maintain high standards of service.
Provide front desk coverage
Manage daily front desk operations including check-ins check-outs and reservations.
Train and mentor front desk team members.
Handle guest inquiries complaints and special requests promptly and professionally.
Collaborate with housekeeping maintenance and management to ensure guest satisfaction.
Maintain accurate records and reports related to front desk activities.
Ensure compliance with hotel policies and procedures.
Qualifications:
Previous experience in a hotel front desk role with at least 1-2 years in a supervisory or leadership position required.
Prior Marriott experience required
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and work in a fast-paced environment.
Proficiency in hotel management software (e.g. OPERA Fidelio) is a plus.
Flexible availability including weekends and holidays.
What We Offer:
Competitive salary and benefits package.
Opportunities for career growth and development.
A positive and collaborative work environment.
Employee discounts at Marriott hotels.
Required Experience:
Manager
Key Skills
- ENT
- Hr Internship
- Cardiac
- Conservation
- Excel
About Company
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