Provider Onboarding Coordinator, PF
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!
About the Role
Within the LendingClub family LendingClub Patient Solutions is the fastest growing third-party financing brand today offering attractive financing to both the elective healthcare and private education markets. At LendingClub we foster an environment where people look forward to coming to work and feel a sense of accomplishment appreciation and genuine camaraderie. We build our team with highly knowledgeable motivated individuals who share our desire for excellence and innovation. This role will report to the Director PF Fraud Operations.What Youll Do
- We are looking for an experienced person with a passion and commitment to service excellence. Our fast-paced dynamic team environment involves both outbound and inbound provider care
- Responsible for vetting new clients to prevent potential fraud and using external websites to verify clients are actively licensed and practicing
- Tasked with setting up new clients within our system and following up regularly on missing/incorrect items
- Support both inside and outside sales reps with any client issues and/or concerns
- Work Monday through Friday with shift TBD by manager
About You
- 4 years of customer service experience in a professional office environment
- Bachelors degree in a related field or equivalent work experience
- Experience working in a very fast paced environment with strong multi-tasking required. High attention to detail required
- Experience with automated customer service platforms
- A professional helpful and friendly attitude coupled with the ability to listen teach and elicit information efficiently - we work in a team-oriented environment
- Experience working in a metrics driven organization
- Excellent customer relationship skills. A strong problem solver with an interest in resolving customer issues. Ability to work independently and efficiently
- Excellent writing email phone and organization skills (you need to have extremely strong grammatical skills). Strong verbal communication skills coupled with strong computer skills
- Willingness to make a difference and be creative
- Willingness to collaborate with other departments across the organization
- Ability to interact and provide constructive feedback to management
Work Location
Lehi
We are currently working a hybrid schedule and our teams are in-office Tuesdays Wednesdays and Thursdays.
Time Zone Requirements
Primarily MT
#LI-Hybrid
#LI-SS1
LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at
Required Experience:
IC
Key Skills
- Corporate Risk Management
- Electronics
- Infection Control
- Bakery
- ELV
- Accident Investigation
