Sr. Manager, Special Projects, Operations for Worldwide Physical Grocery Stores

Join Amazons mission to be Earths Most Customer-Centric Company as the Sr Manager of Special Projects for Operations in Worldwide Physical Grocery Stores. You will lead transformational initiatives that optimize store operations enhance customer experience and drive operational excellence across our rapidly expanding global grocery footprint. Partner with world-class cross-functional teams to identify breakthrough opportunities develop innovative solutions and implement programs that support long-term strategies improve efficiency reduce costs and scale best practices across our physical grocery store network. This high-visibility role offers the unique opportunity to shape the future of grocery retail while combining strategic thinking operational expertise and project management skills to deliver measurable results in Amazons fast-paced customer-obsessed environment.

Key job responsibilities
Lead complex high-impact operational projects that start with the customer and work backwards to revolutionize their grocery shopping experience
Take end-to-end responsibility for multi-functional teams and projects thinking long-term and acting on behalf of the entire company to drive sustainable growth
Build and execute innovative project plans with clear milestones deliverables and success metrics that simplify complex operational challenges and create scalable solutions
Partner with Store Operations Supply Chain Inventory Management PXT Legal and Technology teams using strong judgment and good instincts to implement transformative processes and systems
Analyze multiple inputs opportunities and risks with a continuous learning mindset to recommend breakthrough data-driven solutions
Mentor and develop exceptional team members while building world-class organizational capability and raising the performance bar
Develop industry-leading scalable solutions that can be implemented across multiple regions and store formats while maintaining relentlessly high standards
Create bold directions and inspire breakthrough results that scale across Amazons worldwide physical grocery store network
Communicate project status issues and results to senior leadership with speed transparency and calculated risk-taking
Measure and report on project outcomes and business impact while accomplishing more with less and being resourceful in pursuit of customer value

What Youll Gain
Impact at Scale: Drive initiatives that directly affect millions of customers across Amazons global grocery operations
Career Growth: Work alongside industry leaders and gain exposure to senior leadership while developing skills that accelerate your career
Innovation Opportunity: Be at the forefront of retail innovation working with innovative technologies and pioneering new operational models
Global Perspective: Collaborate with international teams and gain experience across diverse markets and cultures
Learning Environment: Continuous learning opportunities through Amazons world-class training programs and mentorship culture


About the team
Why Amazon
Amazon offers a unique opportunity to work on challenging problems at unprecedented scale. We provide competitive compensation comprehensive benefits and a culture that encourages innovation ownership and customer obsession. Join us in building the future of grocery retail while developing your career alongside some of the industrys brightest minds.


- 5 years of team management experience
- Bachelors degree or experience in an industry role
- 7 years of experience in retail operations project management or supply chain with demonstrated ability to dive deep into complex problems
- Experience leading cross-functional projects with measurable business impact and customer-focused outcomes
- Strong analytical skills with experience using data to drive decisions and earn trust through results
- Demonstrated ability to influence without authority and deliver results through others
- Experience with process improvement and operational excellence methodologies showing bias for action
- Excellent written and verbal communication skills with ability to disagree and commit

- MBA or advanced degree
- 10 years of experience in grocery retail operations or related field with demonstrated ownership mentality
- Experience working with international teams across multiple regions showing cultural sensitivity and adaptability
- Track record of delivering breakthrough results in complex organizational structures while maintaining the highest standards
- Experience with inventory management systems and supply chain operations demonstrating ability to invent and simplify
- Strong business acumen with understanding of retail financial metrics and frugality principles
- Experience with Agile methodologies and project management tools that enable speed and efficiency
- Knowledge of food safety regulations and compliance requirements with attention to detail
- Experience presenting to and influencing senior leadership with backbone to disagree and commit
- Ability to travel up to 25% to visit store locations showing commitment to understanding customer needs firsthand

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136200/year in our lowest geographic market up to $225200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.