Guest Services Representative

Job Title: Guest Services Representative
Department: Guest Services
Location: Unity Hospital - 1555 Long Pond Rd Rochester NY 14626
Hours Per Week: Per Diem
Schedule: Between 6:00 AM - 8:30 PM

SUMMARY:
Serves as point of entry contact person to welcome and assist patients and visitors to the Hospital. Provides superior customer service by modeling the purpose values and vision of Rochester Regional Health.

RESPONSIBILITIES:
Anticipate customer needs and deliver courteous helpful welcoming services to all who visit the Hospital.

Register all visitors in CareConnect for those visiting patients.

Responsible for answering phones for general hospital information patient information and/or transferring call to patients rooms.

Assist patients and guests in navigating their stay. Escort guests to their destination if needed providing wheelchair or other assistance as necessary.

Assist guests by providing accurate and helpful connections and potential solutions within the hospital and throughout our local community.

Deliver mail packages and flowers as needed.

Responsible for answering the department hotline.

Serve as a point person of for questions and service recovery; coach train and guide volunteers as needed.

Collaborate with hospital departments to provide cohesive and seamless customer service experience.

PREFERRED ATTRIBUTES:

• Associates degree preferred Excellent communication and computer skills.

• Able to demonstrate the ability to deliver excellent customer service both internally and externally.

• Able to adapt quickly to change and multi-task simultaneously.

• Strong organizational and interpersonal skills.

• Able to work flexible schedule

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience relevant qualifications specialty internal equity location and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.