COMPANY OVERVIEW
Pleasant Valley Building & Restoration (PVB) specializes in repairing properties that have experienced damage from an unexpected event such as water damage mold damage fire and smoke damage. We primarily work in the insurance repair industry.
PVB is the sister company of 1-800 Water Damage of Southeast Michigan (1800WD). 1800WD receives calls about losses that people experience to their property and goes in to clean up the mess. This involves removing damaged materials disinfecting and/or cleaning and drying out structures. Essentially preparing the property for the next phase which is rebuild. PVB takes it from there and restores the property to its pre-loss condition.
We are a growing family-run business with an excellent reputation and are looking for great candidates who fit our culture.
Most of our work comes as a result of customers experiencing a loss at their home fire smoke damage water damage or mold damage because typically our jobs are not planned remodeling events. Customers can be overwhelmed and of course want to get back to the way their home was before as soon as possible. We need people who are empathetic to these situations and enjoy helping people.
The Administrative Coordinator is a multi-talented person with a willingness to communicate on multiple addition needs the ability to assist in following our processes and helping keep our customers updated throughout the process. The more our customers are informed the less issues we have.
We need a strong person who can think outside of the box and grow and expand this position as new challenges arise. As we grow it will be critical to fine tune existing processes and create new ones as needed.
RESPONSIBILITIES INCLUDE:
Communicate with customers
Process client paperwork and accept payments from customers
Use our internal systems to log and process job-related requests
Assist the construction manager and project manager with the flow of information between subcontractors and the project manager including contractor invoices and contract support documentation
Facilitate client requests or necessary change orders
Create work orders for subcontractors order materials needed for repairs while staying on budget and maintaining job profitability
Review documentation to include notes photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
Address inquiries and resolve issues promptly to maintain positive relationships with clients vendors subcontractors and insurance adjusters
Maintain customer relationships to ensure satisfaction and quality of service.
Follow company Core Values
REQUIREMENTS:
Have a positive attitude and a willingness to learn and change
Possess strong organizational and communication skills be highly adaptable and thrive in fast-paced and collaborative environment
Ability to work with a team and independently
Desire to excel in position and use new technologies and products
Use job management software (DASH) for job documentation (notes pictures etc.)
Excellent attention to detail and the ability to prioritize multiple tasks effectively
Ability to work under pressure and meet deadlines while maintaining a positive and proactive attitude
An interest in helping people/customers. Someone who cares
COMPENSATION: $16-18 per hour
JOB TYPE: Part-time: 3 days per week during standard business hours M-F 8am 5pm.
Choose a Rewarding Career with 1-800 WATER DAMAGE
1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast we help home and business owners return their property to its original condition while restoring what truly mattershealth and safety. Our team is fully vetted IICRC-certified and insured for your safety.
What We Do
We handle a range of restoration projects including emergency mitigationwater damage restoration carpet cleaning fire and smoke damage restoration sewage cleanupmold remediation and much more. We understand how stressful this situation can be which is why we are equipped to help you deal with insurance companies property management and the many other parties interested or involved with the damage. Our water damage technicians sales teams and administrative professionals take pride in helping others through home and commercial building restoration.
Our Values
Owned by the BELFOR Franchise Group 1-800 WATER DAMAGE is dedicated to excellence. We provide services with a personal touch but are also backed by the expertise of an internationally renowned restoration company. Because clients are going through an extremely difficult and emotionally taxing time we provide caring support upfront communication and effective services. We believe in full transparency which is why we provide customized solutions and pricing upfront.