Veterinary Client Liaison
Share
Job Location:
Scottsdale, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
27-10-2025
Vacancies:
1 Vacancy
Job Summary
Description
Position at Thrive Pet Healthcare
Veterinary Client Liaison
Thrive North Scottsdale
Scottsdale AZ
Thrive North Scottsdale ishiring a Client Liaison e to join our INCREDIBLE CSR team!
AtThrive North Scottsdalea Thrive Pet Healthcare partner you will have the support tools and resources to elevate your skills. As a hospital deeply rooted in the local community you will experience the best of both worlds: a genuine local feel with the benefits ofThrives national resources.
And we have plenty of fun along the way!
As a Client Liaison youll play an important role in pets lives by providing care for our precious patientswhile coordinating and representing all facets of client services. Our Client Liaisons are friendly professional courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.
Experience & Skills Requirements:
- The ideal applicant will be friendly and outgoing with a love for both pets and people along with a great attitude and a big smile!
- 2-3 years of experience as a Veterinary Client Service Representative Client Liaison or Veterinary Assistant required
- Great communication skills - Team oriented with an ability to collaborate and support each other
- Outstanding multi-tasker
- Must be able to work rotating weekends and certain holidays
- Desire to practice empathetic gold standard medicine benefiting our patients
- Are paw-sitive kind and provide trustworthy communication to the patients team members and clients.
- Have the desire to constantly grow and advance as a valued member!
Role Responsibilities:
- Ensures financial integrity though accurate invoice review and charge capture
- Educate clients and answer non-medical inquiries
- Maintain client relationships and service standards by acting as a liaison between the client and the hospital
- Ensure all service procedures diagnostics and medications are correctly entered and captured on client invoices.
- Identify missing or incorrect charges and communicate with doctors and technicians to reconcile discrepancies
- Maintains current knowledge of veterinary procedures and medications to ensure proper billing alignment
- Educate staff on best practices for documentation and charge entry to minimize revenue loss
- Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge ensuring accurate reconciliation of cash drawer with computer-generated reporting.
- Act as the clients advocate and central communication point during their hospital experience
- Facilitate post-visit communication to ensure clients feel informed and supported
- Assist clients with financial options such as Care Credit pet insurance and charitable funds
- Be willing to guide mentor and support fellow team members.
Aboutthe Hospital
Thrive North Scottsdale is a 24-hour Emergency andCritical Careand Specialty hospital. We offer a collaborative approach toveterinarymedicine. We support Emergency andCritical CareNeurology Surgery Internal Medicine Cardiology Sports Medicine and Rehabilitation all in one hospital. We pride ourselves on providing compassionate medical care and exceptional client service.
We promote an emotionally intelligent work environment and positive culture at our hospital. We invest heavily in our employees with many opportunities for growth and development as well as a consistent work/life balance.
We promote an emotionally intelligent work environment and positive culture at our hospital. We invest heavily in our employees with many opportunities for growth and development as well as a consistent work/life balance.
The Scottsdale area offers many opportunities for nature lovers outdoor enthusiasts and city dwellers. As part of the Southwest our area offers hiking outdoor sports lake activities national parks and so many day-trip activities throughout the year as the sun always shines brightly! Skiing snowshoeing and other winter sports are popular in the Flagstaff area just a few hours north of the valley. Arizona is one of the most diverse states when it comes to activities there is always something to do!
Benefits our care in action
Thrive offers a suite of benefits to support team members emotional physical professional and financial addition to our health and life insurance and short- and long- term disability plans we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources including 24/7 access to Lyra Health
- Paid parental leave
- Purr-entalleave for when you adopt a pet
- Employer-sponsored childcare and elder care
- Personalized care for every family-forming journey
- Discretionary funds and FREE CE courses
- Petperksand veterinary service discounts
- Student loan management tools andassistance
Provide your best care with more bridges andless barriers.
We listen to your needs and then meet them. Through training and free CE experiences your career development can flourish. And in our locally rooted nationally connected communityyoull be able to make connections access opportunities and find support with ease.
Support for you is as vital as the support you provide.
YoullThrivewith Us
At Thrive you have the opportunity to develop your career in a way that best suits your advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:
Ourvast diverse and free library of continuing education courses -ThriveU
Live virtual interactive workshops to develop valuable leadership skills
A program to designed to teach you the fundamentals of running a pet hospital
Scholarship opportunities and tuition reimbursement
Move into any specialty hospital type or environment across the nation.
Leadership training for a thriving andlong careerin the veterinary profession.
About Thrive
Vet-founded and Austin-born Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide united by a mission to shape the future of pet well-being through medical excellence innovative technology and aconnected community of teams and partners.
We bridge general practice urgent care specialty and emergency care and ourlocally rooted nationally connectedhospitalsbenefitfromThrivesextensive resources whilemaintainingtheir unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. Weprovide customizable professional development opportunities a supportive work environment that values work-life rhythms and 24/7 mental health support.
At Thrive Pet Healthcare we are committed to creating a culture where everyone from any background can be heard respected and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support encourage and celebrate the diverse voices of our teams and the communities we serve.
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
Thrive Pet Healthcare is a nationwide network of veterinary clinics, including emergency vets, urgent care vets, primary care vets, and specialty vets.
