POS Deployment, Merchant Training & Support

Doha - Qatar

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are currently looking POS Deployment Merchant Training & Support for our Qatar operations with the following terms & conditions.

Support Agent must carry valid Qatar Driving License with own car and have good

location awareness for efficient on-site execution.

Project Objective:

To deploy and enable UPI functionality across all merchant POS terminals. The project includes system configuration testing POS branding and on-site merchant training to promote smooth adoption and usage of UPI payment services.

Pre-Deployment Activities

Receive and verify merchant list with site addresses and terminal details.

Prepare POS software updates and training materials.

Ensure required credentials configuration files and merchant onboarding data are available prior to on-site visits.

Deployment Activities

Visit each merchant/store location as per the assigned deployment sheet.

Install and/or update POS terminals to enable UPI (NPCI) acceptance features.

Perform POS system checks: power printer connectivity and OS version verification.

Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal functionality.

Replace or apply branding materials (UPI/NPCI/) as per design standards. Merchant Training & Awareness Provide on-site training to merchant staff on:

How to initiate and process UPI transactions on the POS.

Common troubleshooting steps and escalation process.

Understanding UPI limits reversals and refund procedures.

Hand over printed merchant quick reference guides and contact details for support.

Collect merchant acknowledgement/sign-off confirming training completion and successful UPI (NPCI) enablement. Post-Deployment & Reporting

Submit daily visit and activity reports including merchant name MID/TID location date & time of visit.

Type of activity (installation training branding reconfiguration).

Attach test transaction receipt for confirmation.

Capture before-and-after photos of terminal and branding.

Escalate unresolved issues to the POS Tech Support Supervisor/backend configuration team.

Ensure all documentation and data are updated accurately. Deliverables

POS terminals enabled and configured for UPI acceptance.

UPI (NPCI) branding applied as per NPCI guidelines.

Merchant staff trained on UPI (NPCI) usage and troubleshooting.

Signed merchant training & deployment completion report.

Daily and weekly consolidated progress reports.

Roles & Responsibilities

Joining time frame: 2 weeks (maximum 1 month)

Remote Work :

Employment Type :

Full-time

We are currently looking POS Deployment Merchant Training & Support for our Qatar operations with the following terms & conditions. Support Agent must carry valid Qatar Driving License with own car and have good location awareness for efficient on-site execution.Project Objective:To deploy and enabl...