Guest Services Agent
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
20 days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an enthusiastic and customer-focused Guest Services Agent to join our team in Kuala Lumpur Malaysia. As a Guest Services Agent you will be the first point of contact for our guests ensuring their stay is comfortable enjoyable and memorable from check-in to check-out.
- Provide a warm welcome and efficient check-in/check-out process for guests
- Answer guest inquiries and address their needs promptly and courteously
- Process reservations room assignments and guest requests accurately
- Handle telephone calls and emails professionally redirecting or assisting as needed
- Maintain up-to-date knowledge of hotel services local attractions and events in Kuala Lumpur
- Collaborate with other departments to ensure guest satisfaction and resolve any issues
- Manage and update guest accounts including billing and payments
- Assist with concierge services such as arranging transportation or making restaurant reservations
- Ensure the lobby and front desk areas are clean organized and presentable at all times
- Handle emergency situations calmly and efficiently following hotel protocols
- Maintain guest confidentiality and adhere to data protection policies
*Positions are open for Malaysians & Permanent Resident only
Qualifications :
- Excellent verbal and written communication skills in English
- Previous experience in customer service preferably in the hospitality industry
- Proficiency in using Property Management Systems (PMS) and Microsoft Office applications
- Strong interpersonal and problem-solving abilities
- Highly responsible reliable and detail-oriented
- Ability to work well under pressure in a fast-paced environment
- Excellent teamwork skills and ability to collaborate effectively with other departments
- Flexibility to work various shifts including weekends and holidays
- Ability to remain calm courteous and focused on guest needs at all times
- Knowledge of local attractions and services in Kuala Lumpur
- High school diploma or equivalent; hospitality-related degree is an advantage
- Fresh Graduates are welcome to apply
Additional Information :
Join us at Accor where life pulses with passion!
As a pioneer in the art of responsible hospitality the Accor Group gathers more than 45 brands 5600 hotels 10000 restaurants and lifestyle destinations in 110 countries. While each brand has its own personality where you will be able to truly find yourself they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us you will become a Heartist because hospitality is first and foremost a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow to fulfil yourself to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments in your country or anywhere in the world!
You will enjoy exclusive benefits specific to the sector and beyond as well as strong recognition for your daily commitment.
Everything you will do with us regardless of your profession will offer a deep sense of meaning to create lasting memorable and impactful experiences for your customers for your colleagues and for the planet.
Hospitality is a work of heart
Join us and become a Heartist.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
