KEY DUTIES AND RESPONSIBILITIES
- Provide leadership and operational support in managing all Events activities within the hotel.
- Interact professionally with guests suppliers and business partners to ensure the highest levels of guest satisfaction and maximize hotel revenue.
- Supervise guide and motivate team members to deliver service in accordance with Minor Hotels standards of excellence.
- In collaboration with the Training Manager identify departmental training needs and assist in the design and delivery of relevant training programs.
- Support the development of Departmental Trainers to continuously enhance service quality and team performance.
- Monitor market trends and competitor offerings to ensure the hotels banquet and event services remain innovative competitive and of high value.
- Coordinate with the Purchasing Department for all specific procurement needs related to Events operations.
- Act as a sales ambassador for the hotel by generating business leads following up on referrals and maximizing event bookings.
- Work closely with the Sales team to manage site inspections and accommodate walk-in client inquiries effectively.
- Assist in creating and implementing attractive event packages to promote the hotels offerings.
- Ensure the consistent use of the hotels established filing and trace systems for all events and client communications.
- Respond promptly to all client messages and inquiries ensuring replies are made within four hours.
- Ensure the Event Management Team utilizes standardized communication templates for inquiries confirmations thank-you letters cancellations and rebookings.
- Maintain comprehensive knowledge of all details including:
- Capacities and setup styles
- Space availability and rental charges
- Menu selections and pricing
- Policies on guarantees cancellations and payments
- Corkage fees floral and entertainment pricing and shipping/receiving procedures
- Conduct post-event follow-ups with clients to ensure satisfaction and encourage repeat business.
- Oversee billing and payment processes in compliance with the hotels accounting standards and procedures.
Qualifications :
- Bachelors degree (or equivalent) in Hospitality Management Events Management Business Administration or a related field.
- Alternatively a Diploma or professional certificate in Events / Hospitality with several years of relevant experience.
- Good command of English (both written and spoken) necessary in international resort settings.
- Additional language(s) would be a strong plus.
Additional Information :
We are Upbeat - We are Open-Minded - We are Genuine
Remote Work :
No
Employment Type :
Full-time
KEY DUTIES AND RESPONSIBILITIESProvide leadership and operational support in managing all Events activities within the hotel.Interact professionally with guests suppliers and business partners to ensure the highest levels of guest satisfaction and maximize hotel revenue.Supervise guide and motivate ...
KEY DUTIES AND RESPONSIBILITIES
- Provide leadership and operational support in managing all Events activities within the hotel.
- Interact professionally with guests suppliers and business partners to ensure the highest levels of guest satisfaction and maximize hotel revenue.
- Supervise guide and motivate team members to deliver service in accordance with Minor Hotels standards of excellence.
- In collaboration with the Training Manager identify departmental training needs and assist in the design and delivery of relevant training programs.
- Support the development of Departmental Trainers to continuously enhance service quality and team performance.
- Monitor market trends and competitor offerings to ensure the hotels banquet and event services remain innovative competitive and of high value.
- Coordinate with the Purchasing Department for all specific procurement needs related to Events operations.
- Act as a sales ambassador for the hotel by generating business leads following up on referrals and maximizing event bookings.
- Work closely with the Sales team to manage site inspections and accommodate walk-in client inquiries effectively.
- Assist in creating and implementing attractive event packages to promote the hotels offerings.
- Ensure the consistent use of the hotels established filing and trace systems for all events and client communications.
- Respond promptly to all client messages and inquiries ensuring replies are made within four hours.
- Ensure the Event Management Team utilizes standardized communication templates for inquiries confirmations thank-you letters cancellations and rebookings.
- Maintain comprehensive knowledge of all details including:
- Capacities and setup styles
- Space availability and rental charges
- Menu selections and pricing
- Policies on guarantees cancellations and payments
- Corkage fees floral and entertainment pricing and shipping/receiving procedures
- Conduct post-event follow-ups with clients to ensure satisfaction and encourage repeat business.
- Oversee billing and payment processes in compliance with the hotels accounting standards and procedures.
Qualifications :
- Bachelors degree (or equivalent) in Hospitality Management Events Management Business Administration or a related field.
- Alternatively a Diploma or professional certificate in Events / Hospitality with several years of relevant experience.
- Good command of English (both written and spoken) necessary in international resort settings.
- Additional language(s) would be a strong plus.
Additional Information :
We are Upbeat - We are Open-Minded - We are Genuine
Remote Work :
No
Employment Type :
Full-time
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