At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
You will be responsible for applications Support.
Your key responsibilities:
Conduct operator training for end users after installation of instruments. Feedback to the sales team on the tests usage of each new training instrument to follow up the channel filling with sales team.
Solve application / product problems promptly and completely and could provide a more comprehensive solution to the customer based on technology.
Conduct product technical training for Sales / Engineers/distributors. Maintain/update products information promptly.
Support Sales to achieve reagent sales target and product pre-sales bidding and new project promotion
Visit Customer regularly extend Roche value consummate extended projects.
Coordinate instrument installation with Service Engineer and Sales
Work closely with Sales team and Service team to ensure customer satisfaction
Basic Requirements of the Job
You should holds at least Bachelor Degree in Clinical Diagnostics or Appropriate Science or Medical discipline. Good presentation skill analytic skill and training skill.
You should have:
5 to 8 years of experience in hospital diagnostics laboratory and / or similar experience in the industry
Customer Orientation & Relationship Management
Internal Cooperation & Coordination
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Required Experience:
Senior IC
F. Hoffmann-La Roche AG is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange. The company headquarters are located in Basel.