Senior Customer Service Advisor

Are you looking for a Full-time office-based role Passionate about delivering excellent customer service and making a real impact Someone who is thrives on being part of a team and succeeding!

CPC are looking for a Senior Customer Service Advisor to join our friendly team in Preston Lancashire. In this role youll be the first point of contact for our customers helping to resolve queries process orders and ensure a smooth experience from start to finish.

Youll play a key role in supporting our customers and internal teams by:

• Responding to customer inquiries and resolving issues with care and efficiency
• Managing order tracking invoicing returns and discrepancies
• Supporting the sales team with quotes stock queries and reporting
• Maintaining accurate records and documentation
• Identifying opportunities to improve our processes and customer experience
• Ensuring customer complaints are handled fairly quickly and effectively.
• Collaborating with peers and contributing to a positive team environment

As a senior customer service advisor you will also be expected to follow additional duties as follows:

• Processing customer returns.
• Managing credit card and PayPal authorisations.
• Assessing orders for fraudulent activity.

You might be a current customer service advisor looking for your next step or looking for a career change. What matters most is your enthusiasm and willingness to learn passion for customer service and putting the customer at the heart of what you do.

Our successful candidate will need:

• Basic computer skills and a keen eye for detail
• A proactive attitude and strong communication skills (telephone online and email)
• Ability to follow instructions and work as part of a team
• A self-starter with excellent problem-solving skills and able to work under own initiative.

We Offer:

• A collaborative inclusive team environment focused on mutual goals.
• Open-door approach to leadership.
• Competitive salary
• Pension scheme
• Health Cash Plan
• 25 days holiday (plus bank holidays) with the option to buy additional days
• Flexible hybrid working
• Free onsite parking
• Recognition reward programs and staff discounts.

Ready to Apply
If this sounds like the right opportunity for you wed love to hear from you!

#LI-FARNELL

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants Asia applicants - EMEA applicants - .

Job Applicant EMEA Imprints