Carrier Operations Manager
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Flexport:
At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.
The opportunity:
We are looking for a detail-oriented Carrier Operations Manager to own day-to-day carrier operations and ensure seamless execution across our parcel network. This role is hands-on owning relationships with final mile carriers working directly in systems troubleshooting escalations and driving operational improvements that keep packages moving efficiently and reliably.
You will:
- Carrier Escalations: Act as the first point of contact for carrier inquiries resolving issues quickly and escalating internally when needed.
- Project Tracking: Monitor quarterly projects and manage last-minute operational injections to keep initiatives on track.
- Carrier Launches & Optimizations: Coordinate closely with internal teams and carriers to ensure smooth launches system setups and process improvements.
- Forecasting & Planning: Share forecasts with carrier partners to strengthen planning reduce capacity issues and improve on-time delivery.
- System Management: Spend the majority of time in Hoppscotch managing workflows monitoring exceptions and ensuring data accuracy.
- SOP Ownership: Maintain and rewrite Standard Operating Procedures (SOPs) as processes evolve to ensure operators have clear up-to-date guidance.
- Merchant Content: Create merchant-facing documentation achieving cross-functional collaboration with our merchant facing teams. Highlight carrier offerings requirements and service changes.
You should have:
- Experience: 37 years managing final mile carrier operations (regional national or hyperlocal) with a proven track record of improving service performance and cost efficiency.
- Carrier Management: Strong background in negotiating with onboarding and managing third-party final mile carriers including resolving escalations and enforcing SLAs.
- Operational Expertise: Understanding of parcel delivery operations on-time delivery metrics (OTD) and common final mile challenges (e.g. capacity planning surcharges zip-level coverage).
- Project Management: Demonstrated ability to manage carrier launches integrations and optimization initiatives balancing long-term projects with daily operational needs.
- Process Development: Experience writing and maintaining SOPs escalation workflows and process documentation to support operators and cross-functional teams.
- Systems Knowledge: Familiarity with Transportation Management Systems (TMS) parcel platforms and API-driven integrations. Hands-on experience with tools such as Hoppscotch is a plus.
- Communication Skills: Excellent written and verbal communication abilities with experience creating both internal SOPs and external/merchant-facing content.
- Collaboration: Proven success working cross-functionally with Operations Product/Engineering and Merchant/Account teams to drive carrier performance.
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Commitment to Equal Opportunity
At Flexport our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race color religion sex national origin age physical and mental disability health status marital and family status sexual orientation gender identity and expression military and veteran status and any other characteristic protected by applicable law.
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Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Cut costs, automate workflows, reliably move goods, go carbon-neutral, and improve your supply chain from end to end. It all starts here.
