Service Improvement Lead

• Minimum Bachelors Degree in Business Public Administration Social Sciences Planning Engineering or a related field

• Masters degree preferred

• Minimum of 7 years of progressively responsible project management experience involving multiple partners with at least 2 years experience in a leadership capacity and inclusive of one to two years of experience working within the public sector

Assets:

• Course work/training/certification in project management change management facilitation/engagement training/education process improvement service design and/or leadership training would be an asset

Skills required for success:

• Strong skills in project management including defining scope managing timelines risk management controlling costs and resolving project-related challenges independently

• Exceptional change management and political acumen

• Demonstrated leadership and management of process/service improvement projects and building multi-disciplinary high performing teams.

• Demonstrated ability to guide teams and affected parties through transitions anticipate resistance build buy-in and navigate the complex political social and economic environment

• Proven ability to lead and guide cross-functional teams without formal authority relying on expertise communication and the ability to build consensus and empower others

• Expert problem solving and analytical thinking

• Well-developed conceptual and strategic thinking skills to resolve complex sensitive and non-routine issues requiring a high degree of creative and original thought

• Excellent verbal and written communication skills including a strong ability to facilitate discussions present reports and negotiate to gain support for significant change

• Understanding of land development processes and affected parties

• Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion

• Applicants may be tested

Work Environment:

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52

• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact Learn more about our benefits to 1 permanent full-time position

Hours of Work: 40 hours per week.

Salary Range: $49.690 - $63.408 (Hourly) $103752.72 - $132395.90 (Annually)

Talent Acquisition Consultant: DM/VH

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.