Senior Account Manager USA

Trustpair stops vendor fraud before it happens. Were the automated vendor validation platform protecting 400 enterprise companies worldwide. Since 2017 finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks.

As vendor fraud grows more sophisticated we stay ahead by combining deep expertise in financial crime with cutting-edge technology. AI isnt a buzzword here its embedded in everything we do. From your first week youll use AI tools to accelerate your impact with dedicated training and peer support to help you master them. Our teams have embedded AI into daily work from automating routine tasks to unlocking strategic insights. The result Work that used to take hours now takes minutes and youll spend more time on what matters.

With offices in New York Paris London and Milan were a diverse team united by a bias for action. We ship fast learn from experiments and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security Trustpair is built for you.

Learn more about how we use AI in our everyday work.

About the role

We are hiring a Senior Account Manager (North America) to join our growing sales organization at Trustpair the leading SaaS platform for securing B2B payment chains. Operating at the intersection of finance compliance and technology Trustpair helps large enterprises prevent payment fraud and strengthen their financial processes.

This is a key role with a direct impact on growth expansion and client satisfaction. You will manage a high-value portfolio of strategic enterprise clients working hand-in-hand with Finance leaders to unlock new opportunities and deepen the impact of our solution within their organizations.

This position offers the flexibility of a hybrid work model based out of NYC.

Package details: OTE circa $250-275k p/a depending on profile & experience.

What youll do:

Drive and grow a portfolio of strategic clients (mainly CFOs and Finance departments of large enterprises) by increasing revenue managing upsells ensuring retention and deeply embedding Trustpairs solution within their organization.

Strategic Account Management

• Build and execute long-term account strategies to maximize client lifetime value.
• Conduct structuredaccount mapping (organization power structures stakeholders).
• Apply the MEDDIC/MEDDPICC methodology to structure deals and uncover opportunities.
• Identify and activate upsell levers and expansion potential (subsidiaries business units regions) and expanding solution knowledge.

Client Relationship & Engagement

• Develop trust-based relationships with executive sponsors and end-users.
• Lead regular business reviews and steering committees.
• Act as the clients internal advocate to drive product adoption and maximize impact.

Commercial Growth

• Identify future client needs and negotiate Master Framework Agreements and enterprise-level contracts.
• Work closely with internal teams (CSM Sales Product) to promote growth and retention.
• Own and driveNet Revenue Retention (NRR) for your portfolio.

Performance Monitoring & Reporting

• Monitor portfolio KPIs: usage churn satisfaction upsell pipeline.
• Maintain up-to-date CRM records (HubSpot Salesforce etc.) with accuracy and precision.

Whats in it for you

• At Trustpair we see AI as a tool to save time sharpen focus and boost impact. Whether youre already hands-on with AI or eager to learn youll join an organization that provides continuous learning opportunities encourages experimentation with new AI approaches and helps you build valuable skills.
• Trustpair is in scaling phase with career opportunities in France and internationally
• Flexible remote policy
• Inclusive environment with cultural diversity and parity
• Trustpair provides full commercial enablement to help you succeed:
  • Access to C-level stakeholders
  • Cross-functional support from Marketing Product and Customer Success
  • A mature and high-quality client base
  • As well as an established methodology for selling to enterprise Finance departments

Why join Trustpair A list of our perks here!

Must-Haves:

• Minimum 5 years of experience in Account Management including significant exposure to B2B SaaS and complex sales cycles
  
• Proven success managing strategic or enterprise accounts
  
• Strong ability to sell value-based solutions and understand the financial priorities of clients
• Strong autonomy and ownership over accounts
• Experience negotiating complex contracts at group or global level
• Familiarity with sales frameworks like MEDDIC / Challenger Sale / SPIN Selling
  
• Fluent in English spoken and written
• Strong interest to leverage AI technologies to drive significant impact

Recruitment Process

• First call with Aicha Talent Acquisition Manager (30 mins)
• Experience interview with Michael Head of Sales NA (1h)
• Live case study on site(1h30)
• Coffee fit with two members of our team (30 mins)
• Cofounders interview with Baptiste Cofounder & CEO (45 mins)
  

Equal Opportunity Statement
Trustpairs policy is to provide equal employment opportunity in all of our employment practices without regard to race color religion sex national origin ancestry marital status protected veteran status age individuals with disabilities sexual orientation or gender identity or expression or any other legally protected category.

Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.