Education Generalist

Summary: Assist with file documentation file creation and data entry of the RSS Education program. Will assess clients eligibility and determine if clients are eligible to participate in the program and for how long. Able to work in a fast pace environment and adapt to change. Provide customer service to individuals needing to learn English and become self- sufficient. Conduct occasional home visits to complete intake lead public transit classes for newly enrolled clients advocate on behalf of clients educational needs and help maintain client case files with thorough documentation & recording.

Position Responsibilities:

*Conducts enrollment and intake. Determines client eligibility and completes program registration process.

*Participates in outreach to invite new clients to English classes via by phone virtually by a home visit or face- to-face. Completes registration that includes a needs assessment explanation of client rights and pre & post testing as needed if trained in BEST Plus.

*Take part in leading and conducting transit classes to teach clients how to eliminate a transportation barrier with learning to ride public transportation safely and properly. Will also teach clients to read a bus schedule & budget for purchasing bus passes.

*Creates and maintains case file documentation in accordance with grant requirements.

*Assists instructors with maintaining up-to-date attendance records and reviewing client files for each class.

*Able to develop and use spreadsheets (Excel) to track client demographics program goals and other relevant data. Able to interpret and report out collected data to use for program reporting to funding sources and administration on a monthly and quarterly basis.

*Able to input and retrieve data from an external online Refugee Database (Charity Tracker & Client Track) required by the agency and funding source. Will help create service and client bar codes to enter data into Charity Tracker.

Utilizes Interpreting & Translation Services on an as needed basis to communicate with LEP clients.

Advocates on behalf of clients to remove barriers to service through persistent follow up on absences communication with client and/or caseworker and collaboration with other Refugee Social Services programs

Maintains current knowledge and information on community resources related to adult education and client well- being and provides referrals for clients.

Assists the agency staff with transporting clients as needed for purposes of enrolling in Education services.

Assists in planning and executing special volunteer projects internships and collaborations with new and existing community partners.

Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information services rendered to clients donors names and gifts internal and external investigations or results of any investigations and financial information.

Adherence to the Code of Conduct and the Faith and Moral is mandatory.

Every employee is required to take a solution-oriented approach in their interactions and undertakings as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.

Other duties as assigned by the Education Program Director.

Competencies:

Communication

Critical Thinking

Results Oriented

Solution Oriented

Customer Service

Minimum Qualifications:

Education

o Bachelors degree in education social service or business-related field.

OR Experience

o Minimum of one years of experience working in a social service administrative or hospitality environment that demonstrates a sensitivity and appreciation for diverse cultural populations is preferred.

o Experience with Microsoft Excel creating spreadsheets formulas and tables and entering data for record keeping and reporting.

License and Credentials

• Reliable transportation
• Valid driver license
• Valid vehicle insurance
• Must have clean driving record
• Ability to operate an agency 12 passenger van on an as needed basis for program activities and events.
• Must be 21 years of age and adhere to the CCAOSA policy which will not allow anyone under the age of 21 to operate an agency vehicle.

Minimum Knowledge and Skills:

• Minimum of (1) years experience in working in a social service administrative or hospitality environment that demonstrates a sensitivity and appreciation for diverse cultural populations is preferred.
• Experience with personal computer various computer software email and Microsoft Works specifically Excel.
• Must be detail oriented organized self-motivated work well independently and on a team;
• Must have good written and verbal skills;
• Must have good critical thinking and problem solving skills.
• Ability to maintain appropriate ethical boundaries and professional client relationship.
• Flexibility to respond to the needs of a client population that changes daily.
• Some knowledge of client case file documentation and record keeping procedures.
• Ability to drive and maintain reliable personal transportation.
• Able to drive a 12 passenger vehicle when necessary.
• Bilingual is a plus but not required

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at . You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview you will be contacted.