Service Coordinator
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Job Location:
Westerville, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
The Service Coordinator is a critical role in Vertiv Services Scheduling and Planning group responsible for scheduling directing technicians and ensuring execution of service activities. This position contributes to the company by ensuring that all work orders are fulfilled to meet contractual requirements maximizing revenue nurturing internal and external customer relations and building a positive image. The position is best suited for individuals who enjoy performing routine tasks can handle a high-volume of work is self-motivated is customer focused has good verbal and written communication skills strong planning and organizational skills and is solutions and results oriented. This is a full-time 40 hours/week M-F appointment setting/scheduling experience is preferred.
RESPONSIBILITIES
- Assist Customer Engineer with all rescheduled PMs by updating the RSCH customer notes.
- Maintains a master schedule of all CEs daily service activity/events on the Managers Board.
- Dispatch scheduled events warranty start-up load banking special testing battery replacements and scheduled maintenance
- Ensure quality oriented and timely PM completions start-ups and service calls
- Coordinate preventative maintenance service for all customers within the District including services provided by Service Partners (SP).
- Monitor and manage scheduling of all Customer Engineers (CEs) and SP service events within the district geographic service area including assisting scheduling of preventative maintenance emergency service (in coordination with the CRC) warranty and start-up. Power District Operations Coordinators also assist scheduling of load banking (requirements ordering pickup & delivery) and test equipment.
- Manage the site activation/cancellation activity on Service Partner Web (SPW) for new and pending contracts.
- Provide physical tags to SP to attach to new equipment.
- Review and modify PM schedule dates before releasing tickets to field.
- Monitor and track preventative maintenance to ensure on time completion and contract compliance.
- Maintain and communicate start-up scheduling.
- Prepare and maintain weekend work calendar/duty tech schedule.
- Provide PM/FCN due reports to CE to assist in scheduling PMs and FCNs.
- Other Duties as assigned
QUALIFICATIONS
- High School Diploma or GED
- Associate degree or equivalent experience
- 3-5 years of field services scheduling experience preferred.
- Ability to use a personal computer and job-related software.
- Excellent communication skills both written and verbal.
- Excellent customer service skills.
- Strong resource management skills.
- Detail-oriented and strong organization skills.
- Proficient in MS Office.
- Ability to work and multi-task in a fast-paced environment.
- Ability to use general office equipment.
- General understanding of or the ability to learn UPS/Power/Battery/Thermal topology and applications.
- Experience with software scheduling tools preferred.
TIME TRAVEL REQUIRED
- None
OUR CORE PRINCIPALS: Safety Integrity Respect Teamwork Diversity & Inclusion.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR STRATEGIC PRIORITIES:
Customer Focus Operational Excellence High-Performance Culture Innovation
Financial Strength
OUR BEHAVIORS:
Own It
Act With Urgency
Foster a Customer-First Mindset Think Big and Execute
Lead by Example
Drive Continuous Improvement Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to If you are interested in applying or learning more about this role please visit the companys career page located on Authorization:
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
