Data Center Manager, NRT DCO

Lead a team dedicated to building and operating AWS Japans safest most secure and highly available cloud infrastructure. Youll develop great people while maintaining the highest standards of operational excellence within established frameworks.

Our organization -
AWS data centers are the heart of our Cloud powering applications and websites worldwide. Operating 24/7 these critical facilities house advanced servers network devices and other systems. Our Data Center team manages and operates these facilities supporting AWSs innovative suite of Cloud Computing services and building the foundation of the digital world.

We strive to deliver the worlds highest quality data center services for our customers to innovate on the cloud affordably and at scale with uninterrupted availability seamless scaling and physical security for AWS customers.

Key job responsibilities
Leadership & Execution
Lead and develop a team of 8-12 data center technicians
Drive operational excellence through established frameworks
Identify and mitigate risks with clear escalation paths
Document and maintain standard operating procedures
Collaborate with cross-functional teams and stakeholders

Safety Security & Availability
Create and maintain safe work environment
Drive understanding and adherence to technical standards
Ensure immediate remediation when standards arent met
Lead emergency response preparation and execution
Manage proper escalation processes
Deliver capacity aligned with customer needs

People Development & Process Improvement
Develop professional data center skills across team
Executing performance evaluations
Provide coaching and managing performance
Establish clear career paths and promotion opportunities
Lead innovations to reduce costs and risks
Drive sharing of operational improvements
Implement process standardization and optimization

A day in the life
Your primary focus is leading a data center team that maintains critical infrastructure for cloud services. Morning starts with safety-focused team standups and site walks to connect with your technicians. Youll spend time mentoring team members reviewing operational metrics and collaborating with facilities engineering and vendor teams to ensure smooth operations. Beyond routine activities youll tackle interesting technical challenges - from capacity planning to emergency response. You might find yourself brainstorming process improvements with your team participating in cross-site initiatives or working with stakeholders to implement new technologies. Each day offers unique opportunities to develop your people while maintaining world-class infrastructure operations.

About the team
The Infrastructure Operations team handles the various physical layers for AWS data centers including the infrastructure and on-site operations. We are a team of professionals and engineers actively working in positions ranging from the installation troubleshooting and maintenance of servers and network equipment to facility operations managing power and air-conditioning systems to risk management project management security logistics and inventory control. We are the team who keeps the data centers up and running 24/7 the backbone of AWS

- 5 years of data center engineering or operations experience
- 3 years of managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams experience
- Language Requirements: Japanese: JLPT N2 or higher English: CEFR B1.2/TOEIC 800 or equivalent

- Bachelors degree in Engineering Computer Science or a related field
- Knowledge of data center infrastructure design operations or delivery
- Experience in automating deploying and supporting large-scale infrastructure
- Experience with mission-critical 24x7 operations

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