Order Management Esc Tech, eero
Share
Job Location:
Yearly Salary:
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
At eero we pride ourselves on customer obsession delivering best-in-class support. As an eero Tier 2 Order Management Escalation Tech your primary responsibilities are supporting our broader Customer Support teams by resolving order management concerns/tickets assisting customers with OM related concerns and assisting with OM escalations. An ideal candidate will be self-motivated to learn and grow to gain the ability to troubleshoot the ever-growing number of devices. Approachability is paramount to fostering a healthy and collaborative team environment.
You are passionate about networking and the future of home WiFi and are an unrelenting problem-solver who loves to help customers. This role will work closely with our call centers in the US and EU and interact with most of the teams at eero. You take pride in doing excellent work love balancing multiple projects simultaneously and can both teach and learn from those around you.
Due to the nature of the work were looking for coverage 7am-11pm CST 7 days a week. The coverage will naturally occur by more than one person and specific schedules will be organized amongst the team.
Key job responsibilities
- Process warranty replacement orders and refunds
- Process eero Secure cancellations and refunds
- Manage and eero Secure discount codes
- Identify and track trending order return and billing issues
- Approve OM escalations from T1 agents
- Work through OM UAQ tickets from end customers
- 2 years of customer service experience
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience working in a fast-paced team environment
- Can manage multiple projects and meet deadlines
- 1 years of using a CRM (Customer Relationship Management) tool experience
- Familiarity with inventory management principles and practices
- Proficient in using order management software (Netsuite)
- Experience within e-commerce or Retail fields
- Knowledge of order fulfillment shipping and logistics processes
- Certifications in customer service or order management
- Excellent communication and interpersonal skills both written and verbal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35800/year in our lowest geographic market up to $65000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
You are passionate about networking and the future of home WiFi and are an unrelenting problem-solver who loves to help customers. This role will work closely with our call centers in the US and EU and interact with most of the teams at eero. You take pride in doing excellent work love balancing multiple projects simultaneously and can both teach and learn from those around you.
Due to the nature of the work were looking for coverage 7am-11pm CST 7 days a week. The coverage will naturally occur by more than one person and specific schedules will be organized amongst the team.
Key job responsibilities
- Process warranty replacement orders and refunds
- Process eero Secure cancellations and refunds
- Manage and eero Secure discount codes
- Identify and track trending order return and billing issues
- Approve OM escalations from T1 agents
- Work through OM UAQ tickets from end customers
- 2 years of customer service experience
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience working in a fast-paced team environment
- Can manage multiple projects and meet deadlines
- 1 years of using a CRM (Customer Relationship Management) tool experience
- Familiarity with inventory management principles and practices
- Proficient in using order management software (Netsuite)
- Experience within e-commerce or Retail fields
- Knowledge of order fulfillment shipping and logistics processes
- Certifications in customer service or order management
- Excellent communication and interpersonal skills both written and verbal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35800/year in our lowest geographic market up to $65000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key Skills
- General Insurance
- Corporate Sales
- Cost Estimation
- Benefits & Compensation
- Heavy Equipment
- AC Maintenance
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
