Desk / Floor Manager Bill Dube Ford Toyota (Dover NH)

Bill Dube Ford Toyota is growing and were looking for a proven Desk / Floor Manager to elevate our team. If you thrive on coaching structure crisp deals and love helping customers move forward with confidencelets talk.

What Youll Do

• Lead the Sales Floor: Set the pace spot opportunities remove roadblocks and keep the team energized and accountable.

• Desk Every Deal with Precision: Structure deals pencil payments present options and secure fast approvals while protecting gross and CSI.

• Close with Confidence: Step in at the right moment overcome objections and ensure a transparent customer-centric path to Yes.

• Coach & Develop: Daily one-on-ones role-play and ride-alongs to sharpen skills in needs analysis digital retailing follow-up and negotiation.

• Appraise & Price Right: Partner on accurate trade valuations and market-correct pricing (e.g. vAuto/VIN tools) to keep inventory moving.

• F&I & Compliance Handoff: Seamless turnovers to Finance; maintain strict adherence to OEM state and dealership policies.

• Data-Driven Management: Monitor KPIs (appointments show rate write-ups close % PRU VSC penetration CSI) diagnose gaps and execute action plans.

• Own the Showroom Rhythm: Daily save-a-deal effective TOs tight CRM usage and clean deal jacketsevery time.

What You Bring

• Automotive management experience required (Desk Floor GSM or F&I leadership preferred).

• Elite closing & communication skills with a customer-first mindset.

• Desking mastery: payment presentations rate/term structures lender programs and digital retail workflows.

• Coaching DNA: you build people up set clear standards and hold teams accountable.

• Operational discipline: CRM proficiency (VinSolutions or similar) strong documentation and compliance rigor.

• Market savvy: trade appraisal fundamentals inventory turns and pricing strategy.

• Calm under pressure with excellent judgment and ethical decision-making.

• Valid drivers license with acceptable record; ability to work a retail schedule (incl. evenings/weekends).

Why Bill Dube Ford Toyota

• Stable community-trusted dealership with strong OEM partnerships.

• High-traffic showroom and modern digital processes.

• Collaborative leadership clear expectations and real career growth.

• Competitive pay plan benefits and performance incentives.