Customer Journey Expert Data Quality & Retention

Join our dynamic Tribe at ING and be part of our journey in enabling ING to be more data driven and digitize business processes by providing global scalable and compliant digital products. We are a bank with data-driven ambitions working on digital innovations for INGs 37 million customers. Our Tribe purpose spans across all of ING we are there to service all countries and business entities across ING.

We are in need of an experienced strong customer journey expert to join our Global Tribe Enterprise Content & Automation (EC&A) who can be the linking pin between business IT and our customers. With your expertise in data and stakeholder management and strong communication and analytical skills you will play a key role in ensuring that our solutions meet the needs of our stakeholders. Whilst doing that you make sure that the data quality is on par.

The team

As Customer Journey Expert Data Quality & Retention you will be part of a dynamic team that is dedicated to ensuring the accessibility and compliance of customer data and records within our global archiving services. You will play a key role in ensuring that our services not only meet regulatory requirements but also enhance the customer experience. Next to that the team is responsible for preparing and guiding stakeholders towards our target platform. They all do this in close collaboration with other teams within our tribe.

Roles and responsibilities

As Customer Journey Expert Data Quality & Retention you:

• Build and maintain a deep understanding of the structure and usage of the archiving services including how users interact with it
• understand how the archiving services interact with other digital products and are able to provide solutions covering all EC&A products
• perform metadata mapping between data sources to ensure data integration and usability across platforms
• maintain access control management to ensure appropriate access and support compliance
• take ownership of data quality monitoring proactively identify issues and collaborate with stakeholders to resolve them
• help the tribe and your team prioritize and address the most critical gaps towards target and lead projects to a meaningful customer and employee experience
• work closely with users gather requirements collect feedback listen and challenge them so we can support them in improving their customer experience
• bridge IT and business through understanding of client needs digitization and ensure delivery is of the right quality by defining and executing user acceptance test;
• help manage delivery with the team in a most-efficient way fulfilling roadmap commitments and fitting (area) strategic objectives
• nourish and manage your key stakeholders internally and externally in healthy collaboration

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that youll stay curious. Keep learning. Take on return well back you to develop into an even more awesome version of yourself.

You are an enthusiastic person with a can-do attitude. You drive to make impact and see real results. You are curious eager to learn and like to work in an international team. You love to be challenged and challenge others. Next to that you are analytical and not scared of handling regulatory regulations. But most of all you are passionate to combine your knowledge and everything you learn see and hear into the best possible customer centric solution every day again.

Furthermore:

• You have a completed HBO/WO background with at least 3 years relevant work experience

• You have strong analytical skills and you can structure complex problems.
• You are experienced in setting up data-driven analyses turning gained insights into established improvements
• You have a strong customer focus and are able to translate business needs into technical and functional requirement
• You are a strong connector and experienced in stakeholder management
• You are a naturally collaborative person who listens and invests in others to achieve common goals.
• You love to challenge the status quo and are eager to propose creative solutions to problems.
• You are solutions oriented capable to explain complex topics in an understandable way.

Rewards and benefits

We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditionshere.

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS) 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

Interested

Apply directly online. Send your CV and motivation. We look forward to your application.

About us

With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at us. Apply today.