Customer Service Representative

Webster, NY - USA

Monthly Salary: USD 2000000 - 2500000

Posted on: 26-10-2025

Vacancies: 1 Vacancy

Job Summary

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers this position acts as a bridge between the company and its clients addressing inquiries handling complaints and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organizations reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the companys offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments the Customer Service representative plays an essential part in optimizing the customer experience contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties:

Handle customer inquiries in-store
Provide accurate information on products and services to assist customers.
Resolve customer complaints and issues in a timely and effective manner.
Maintain a friendly and professional demeanor in all interactions.
Document customer interactions and transactions thoroughly.
Follow up with customers to ensure satisfactory resolution of their issues.
Identify and escalate issues to appropriate departments when necessary.
Assist customers with order placements modifications and cancellations.
Gather customer feedback to improve services and products.
Participate in training and workshops to enhance product knowledge.
Collaborate with team members to achieve service excellence.
Monitor and track customer inquiries and report patterns to management.
Maintain knowledge of the companys policies and procedures.
Support marketing promotions and communicate relevant information to customers.
Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements:

High school diploma or equivalent; bachelors degree preferred.
Previous customer service or client-facing experience is advantageous.
Strong oral and written communication skills.
Proficiency in customer service software and tools.
Ability to multitask and prioritize effectively under pressure.
Basic understanding of business operations and customer needs.
Familiarity with CRM systems and practices.
Excellent organizational and time management skills.
Strong analytical and problem-solving abilities.
Comfortable working in a fast-paced environment.
Ability to work both independently and as part of a team.
Flexible schedule availability including weekends and holidays.
Fluency in multiple languages is an advantage.
Willingness to embrace ongoing training and development.
Strong commitment to customer satisfaction and service excellence.
Positive attitude and resilience in handling challenging situations.

Required Skills:

ability to multitask and prioritizeflexible schedulingempathyability to multitaskcustomer service representativesmultitaskingactive listeningprioritizationcollaborationlanguage fluencytime management skillsproblem-solving abilitiesexcellent organizational skillscustomer feedback gatheringeffective communicationoral and written communication skillsfamiliarity with crm systemscustomer relationship management (crm) familiarityinterpersonal skillsbasic understanding of business operations and customer needsstrong analytical and problem-solving abilitieswritten communicationanalytical skillsanalytical and problem-solving abilitiescustomer service software proficiencycustomer feedbackdocumentationcustomer service softwareorganizational skillsmultitasking and prioritizationflexibility in schedule availabilityfamiliarity with crm systems and practicescustomer satisfaction commitmentflexibility in schedulecustomer feedback managementcustomer service skillssales supportcustomer service experienceconflict resolutioncrm systems and practicesstrong communication skillscustomer satisfactionfluent in multiple languagesorganization skillsability to multitask and prioritize effectively under pressureability to multitask and prioritize effectivelypositive attitudeknowledge of crm systemsproblem-solvingcustomer service and supportstrong analytical skillscrm systemsability to multitask and prioritize under pressureproficiency in customer service software and toolscustomer relationship management (crm)excellent organizational and time management skillscrm familiaritysalesstrong oral and written communication skillscommunication skillsbilingual or multilingual abilitiesresilience in challenging situationsoral communicationflexibilityorganizationadaptabilitystrong oral and written communicationcustomer servicemulti-taskingbilingualismanalytical abilitiespositive attitude and resiliencecustomer satisfaction and service excellenceproblem-solving skillsstrong interpersonal skillsteamwork and collaborationproficiency in customer service softwareproblem solvingflexible schedule availabilitycommunicationcrm systems familiarityteamworkcustomer feedback analysisproblem resolutiontime managementorganizational and time management skillsresilienceteam collaborationbasic understanding of business operations

Entry Level Customer Service Representative Please note that this is an on-site role so a commute Monday through Friday is required. The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of cont...

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

Customer Service Representative Duties: