Client Business Analyst

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a great Client Business Analyst do
As a Client Business Analyst you will ensure that Fiserv delivers on its commitments to our financial institution partners. And you will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.

Specifically you will be responsible for 1) Executing daily operations review of clients reports 2) Addressing clients inquiries through research 3) Basic troubleshooting of clients API calls 4) Understanding the clients business objectives 5) Supporting the compilation of clients project requirements 6) Supporting system settings analysis testing and configuration and 7) Liaison between client and Fiserv teams support client initiatives.

You are a contributor who will support initiatives in support of our client addition you will proficiently execute against key business success metrics including financial targets and client experience metrics.

Essential Job Responsibilities:

• Execute client delivery and service processes to support client initiatives

• Support voice of the customer feedback for end-to-end client satisfaction and engagement

• Understand the client business requirements with the desired business outcomes and implements solutions

• Support the compilation of project requirements Identifies research analyzes and writes client business requirements

• Understand product including usage and functions

• Address client inquiries through research and timely responses to ensure high client satisfaction.

• Support clients with basic troubleshooting of API calls.

• Executes daily operations review of reports for accurate examination and compliance validation with prompt identification and communication to client of outlier conditions.

• Executes completion and approval of testing user documentation and blended learning plans with support

• Executes business and system development methodologies are followed and continuously improved

• Ensures clients and other departments actively participate in appropriate phases of the process such as requirements definition quality inspection of design documents testing and validation

Basic Qualifications for Consideration:

• Bachelors degree in Accounting Operations Management Information Systems or related field or an equivalent combination of education work and military experience.

What you will need to have:

• 2 years of experience in customer-facing projects client support roles or IT service industry

• Proven ability to understand business and technical concepts and make balanced judgments

• Effective verbal and written communication

• Strong deductive reasoning skills

• Proven follow-up skills with attention to detail

• Strong results orientation with demonstrated track record of success to effectively complete activities

• Ability to work autonomously on day-to-day responsibilities

• A high degree of adaptability and flexibility to excel in a dynamic environment

What would be great to have:

• Experience with Fiserv systems (Optis PCF ACS Letters DQ Rules)

• Experience in the Financial Services and/or Information Technology Industries

• Experience with Waterfall and Agile Development methodologies

• Understanding of business financial practices and accounting

• Basic understanding of Application Programming Interfaces (APIs)

• Basic understanding of data communications and LAN/WAN.

#LI-TH1

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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