Customer Success Specialist
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Job Location:
Marshall County, WV - USA
Monthly Salary:
$ 55 - 60
Posted on:
26-10-2025
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
The Customer Success Specialist serves as the primary point of contact for customers after the sale ensuring a smooth onboarding process high satisfaction and long-term retention. This role focuses on helping customers achieve their desired outcomes through proactive communication product education and relationship management.
Key Responsibilities:
Build and maintain strong long-term relationships with customers.
Guide new clients through onboarding and training processes to ensure successful adoption.
Serve as the main contact for customer inquiries providing support and solutions quickly.
Collaborate with Sales Product and Support teams to deliver an excellent end-to-end experience.
Collect and share customer feedback to improve product features and user experience.
Create and maintain customer documentation FAQs and success materials.
Upsell or cross-sell additional features or services where appropriate.
Participate in regular check-ins and success reviews with clients.
Requirements
Bachelors degree in Business Communications Marketing or related field (or equivalent experience).
13 years of experience in Customer Success Account Management or Customer Support.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Experience using CRM or CS platforms (e.g. HubSpot Salesforce Zendesk).
Highly organized with attention to detail and the ability to manage multiple accounts.
Empathy patience and a proactive customer-first mindset.
Ability to work cross-functionally with internal teams.
Benefits
Health dental and vision insurance
401(k) with employer match
Paid time off (vacation sick leave holidays)
Remote flexibility
Professional development and training budget
Required Skills:
High school diploma or equivalent (Bachelors degree preferred). Excellent verbal and written communication skills.
Required Education:
High school diploma or equivalent (Bachelors degree preferred).
Company Industry
IT Services and IT Consulting
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
