Sr Director, Infrastructure Services

Job Description:

Key Responsibilities and Essential Job Functions

Strategic Infrastructure Leadership:

Define and execute the long-term infrastructure roadmap aligning technology investments with business growth and customer needs. Serve as subject-matter expert and senior escalation point directly contributing to architecture design and critical incident resolution.

Artificial Intelligence & Innovation:

Spearhead the evaluation adoption and integration of AI and machine learning technologies to optimize infrastructure performance. Drive initiatives including predictive maintenance intelligent capacity planning energy efficiency optimization automated incident response and advanced workload orchestration. Apply and build AI-enabled capabilities into core infrastructure services to achieve operational excellence at scale.

Hybrid Cloud & Virtualization:

Manage and optimize hybrid cloud and virtualization platforms (Azure AWS VMware) ensuring scalability security and cost-effectiveness. Lead cloud adoption strategies infrastructure modernization efforts and development of new service offerings.

Data Center & Operational Excellence:

Partner with facility operations management capacity planning and hardware lifecycle teams to drive operational efficiency and sustainability initiatives. Focus on reducing operational costs and environmental impact while maintaining world-class service delivery.

Service Delivery & Customer Experience:

Define and monitor key performance indicators (KPIs) and service-level agreements (SLAs) in partnership with internal and external stakeholders. Lead incident management efforts and provide strategic insight into continuous service delivery improvements.

Business Continuity & Risk Management:

Ensure robust disaster recovery high availability and business continuity strategies are in place and regularly tested to safeguard customer data and maintain service uptime.

Budget & Vendor Management:

Develop and manage infrastructure budget control costs and oversee vendor relationships contracts and service providers for all infrastructure solutions.

Leadership Expectations

Shape the Future & Inspire Others:

Develop and execute strategic infrastructure roadmaps that balance operational excellence with long-term scalability. Maintain visibility across cross-functional impacts and model organizational values in all decision-making and stakeholder engagements.

Optimize Talent:

Build high-performance infrastructure teams through direct coaching individualized career development and clear progression pathways. Cultivate an inclusive environment that welcomes diverse perspectives and celebrates innovative problem-solving. Implement recognition systems and bidirectional feedback mechanisms that position infrastructure teams as essential business enablers.

Foster Growth:

Champion emerging technologies and practices through effective change management methodologies. Create development opportunities while clearly defining accountability for project outcomes. Foster a culture where calculated risk-taking drives continuous improvement.

Drive Results:

Ensure infrastructure service delivery through clear accountability frameworks and proactive intervention when progress deviates from commitments. Demonstrate transparent ownership of both successes and

setbacks at individual and team levels. Drive measurable improvements in system reliability cost efficiency and customer satisfaction.

Required Qualifications:

Bachelors degree in Computer Science Cybersecurity Information Technology Engineering or related technical field

10-15 years of progressive experience in IT infrastructure management

5-7 years in senior leadership roles managing infrastructure teams

Proven experience managing large-scale data center operations or enterprise infrastructure environments

Demonstrated track record leading infrastructure modernization and transformation initiatives

Experience managing multi-million dollar infrastructure budgets

History of vendor management and contract negotiations at enterprise scale

Preferred Qualifications:

Masters degree in Business Administration (MBA) Computer Science or Information Systems; executive leadership training or specialized certifications in emerging technologies (AI/ML) security (CISSP) or enterprise architecture (TOGAF)

Data Center Industry Expertise: Background in colocation managed services or data center service provider environments with deep understanding of industry standards (Uptime Institute Tiers TIA-942) efficiency metrics (PUE DCiE) and experience designing customer-facing infrastructure-as-a-service offerings

Enterprise-Scale Operations: Experience with international or multi-site data center operations hyperscale infrastructure environments P&L responsibility or leading infrastructure through mergers acquisitions and significant organizational transformations

Regulatory & Compliance Leadership: Proven track record in highly regulated industries (finance healthcare government) with expertise in compliance frameworks including SOC 2 ISO 27001 HIPAA and PCI-DSS

Operational Excellence & Process Optimization: Six Sigma Lean certifications or demonstrated expertise implementing process improvements that deliver measurable outcomes in uptime improvements cost reductions successful large-scale migrations and customer satisfaction metrics

Service Commercialization & Innovation: Experience taking technical capabilities and packaging them as market-ready services building new infrastructure service offerings and leveraging emerging technologies to create competitive differentiation in the marketplace

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer in an office environment

Ability to travel up to 20% for customer meetings audits conferences or industry events

Flexibility for after-hours availability to respond to security incidents crises or critical business needs

Ability to work effectively in a fast-paced dynamic environment with competing priorities

Base Pay Range: Annualized salary range offered for this position is estimated to be $190000 - $213000. However the actual pay range depends on each candidates experience location and qualifications.

Variable Pay: Discretionary annual bonus based on personal and company performance.

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This position has the following safety hazards:

Ergonomics

Trip/Fall

Driving (must possess valid drivers license and insurance)

Not meeting every single requirement No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If youre enthusiastic about this role and believe you have the skills and abilities that would make you successful dont hesitate to apply today!

Benefits of working at Flexential:
Medical Telehealth Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program

Benefits are subject to change at the Companys discretion.

EEO Statement: Flexential is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.