Technical Helpdesk Troubleshooter
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Job Location:
Monthly Salary:
Posted on:
26-10-2025
Vacancies:
1 Vacancy
Job Summary
Founded in 1910KONEis a global leader that provides elevatorsescalatorsand automatic building doors as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our worlds cities better places to live by providing innovative solutions that help make peoples journeys safeconvenientand reliable. Our operations in over 60 countries around the worldhashelped us achieve our position asaninnovation and sustainabilityleader with repeatedrecognitionsbyForbes Corporate Knights for clean capitalism and others.
Are you ready to make your next career move tojoin ourteamasourTechnical Helpdesk Troubleshooterfor KONE Mexico based in Puebla
- Do you hold a bachelors degree in Engineering or a related field
- Are you confident using IT tools to support your daily work and communication
- Are you flexible adaptable and willing to travel as needed
- Do you have a strong customer service mindset and enjoy collaborating to deliver the best solutions
As our Technical Helpdesk Troubleshooter you will play a key role in providing expert technical assistance to our Front Lines teams ensuring that maintenance operations run smoothly and efficiently across KONE Mexico.
Youll act as the first line of remote support helping technicians diagnose issues identify root causes and define effective corrective solutions.
In this role you will support spare part identification and contribute to defining proximity stock requirements for new Lift Information Systems (LIS). Youll also collaborate with the 24/7 Connected Services and Operations Center teams providing analytics and assistance in configuring and repairing KRM devices and connections to ensure system reliability and performance.
You will log all support cases in the Technical Help Desk (THD) tool directing or escalating them to the appropriate experts when necessary and creating knowledge base articles to strengthen the organizations shared technical expertise.
Training will also be an essential part of your role. Youll provide coaching and technical guidance to local technicians during site visits as well as deliver scheduled training sessions in collaboration with local training centers to reinforce field competence and best practices.
Quality and safety will remain at the heart of your work. Youll create quality reports following remote or on-site support identify recurring issues and their root causes and recommend corrective actions through established KONE processessuch as updates to training materials guidelines or field letters.
Committed to upholding KONEs safety culture you will ensure that all activities follow global and local safety standards. Youll promptly report any safety concerns and when necessary stop installation or lift operations to prevent risks or violations.
We have the courage to hire great people from a wide variety of backgrounds not just becauseitsthe right thing to do but becausewe believe diversity drives innovation:
We value your authentic self
Diversityequityand inclusion is embedded in our strategy and values
Collaborativecreativeand supportive work environment
Passionate about safetyqualityand innovation
We care about the communities where we live and work
Just some of our many benefits include:
Competitive salary
Opportunities to learn and grow
Comprehensive health and wellness plans for the entire family
More benefits than required by law
Come share your passion and energy to make a positive impactatKONE for our customers andyourcareer!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federalstateor local protected class.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral ... View more
