People Technology Specialist
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Team
At Miro our People Tech team helps employees stay focused on what matters most: collaborating delivering their best work and making an impact for our customers. Were one of the internal IT support teams keeping systems reliable simple and intuitive so work just flows. Just as Miro enables customers to collaborate create and innovate without friction our goal is to deliver that same effortless digital experience with our people systems. Youll join a distributed team that partners closely with People Operations IT and cross-functional stakeholders to support maintain and enhance our core HR systems.
About the Role
This role focuses on system management not just updating employee records covering data integrity configurations and resolving functional issues.
What youll do
- Act as Tier 2/3 functional support for Workday resolving issues effectively and independently.
- Serve as the primary People Tech support lead for North America coordinating with global peers for full coverage.
- Manage the Jira queue and own day-to-day service operations ensuring timely high-quality responses.
- Collaborate with internal stakeholders and external vendors to resolve issues and optimize processes.
- Lead or support Workday configuration release testing documentation and compliance reviews.
- Track and review vendor performance contributing to SLA monitoring and continuous improvement.
- Translate technical issues into clear actionable communication for stakeholders at all levels.
- Build and maintain global knowledge resources to support user enablement and process consistency.
What youll need
- 5 years professional experience in HRIS/People Systems with strong service delivery ownership.
- 23 years of hands-on Workday experience across Core HCM Absence Compensation reporting and integrations.
- Strong analytical and problem-solving skills with a focus on structured issue resolution.
- Experience working with IT service tools such as Jira or similar.
- Excellent communication skills; able to engage confidently with cross-functional and global stakeholders.
- Customer-first mindset with the ability to balance business needs and user experience.
- Proactive curious and aligned with Miros values: impact empathy collaboration and iteration.
Whats in it for you
- 401k matching Competitive equity package
- Excellent Medical Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2000 of charitable donation matches each year
Required Experience:
IC
Key Skills
- Computer Hardware
- IT Experience
- Network Administration
- Network Support
- LAN
- Computer Networking
- Computer Skills
- Windows
- Sharepoint
- Teaching
- Operating Systems
- Leadership Experience
About Company
Miro is the innovation workspace where teams manage projects, design products, and build the future together. Join 90M+ users from around the world.
