Membership Coordinator

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business Since itsinceptionin 1957 Invited hasoperatedwith the central purpose of building relationships and enriching the lives of our members guests and more than17000 employees. We are the largest owner and operator of private clubs nationwide with 130 country clubs city clubs and athletic clubs. Our Clubs offer first-class amenities including championship golf courses modern workspaces handcrafted cuisine resort-style poolsstate-of-the-artracquet facilities fitness centers and much bea part of this incredible and inclusive team atInvited!

The Membership Coordinator is responsible for supporting the membership team in achieving its membership growth goals. This role assists with the recruitment of new members maintaining the membership database and providing administrative support to the Membership Director and Manager. The Membership Coordinator supports the onboarding experience for new members and assists with various member engagement initiatives.

Reporting Structure

• Reports to the General Manager

• Support membership recruitment efforts by preparing prospect materials coordinating club tours and assisting in follow-up campaigns to drive new member engagement and referrals.

• Assist in planning and executing club events fostering a welcoming and engaging atmosphere for both prospective and current members.

• Coordinate orientations to ensure a smooth onboarding experience for new members.

• Maintain and update membership records ensuring accuracy and completeness of member and prospect information.

• Prepare reports and correspondence support scheduling of meetings and assist the Membership Manager and Director with operational needs.

• Provide exceptional customer service by addressing inquiries resolving issues and building strong relationships with current and prospective members.

• Due to the dynamic nature of the club employees are expected to assist others as needed and take on additional tasks as assigned by management.

• Follow all company club and department policies procedures and instructions.

• Maintain a high level of professionalism and a commitment to excellence in interactions with members colleagues and staff.

• Follow safe working practices ensuring compliance with safety guidelines and encouraging others to do the same.

• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.

• Address and resolve challenges using available resources working with regional and corporate teams to support club operations.

• Attend daily briefings and actively engage in required activities to stay informed and contribute to the teams success.

Required

• High school diploma or equivalent.

• A minimum of 1 year of experience in an administrative or customer service role sales hospitality service industry or an equivalent combination of education and experience.

Preferred

• Associate or bachelors degree.

• Selling and negotiation skills; sales training is a plus.

• Familiarity with golf or the private club industry.

• Proficient in Microsoft Office Suite (Word Excel) and CRM software.

• Strong organizational skills and attention to detail.

• Excellent customer service orientation and interpersonal skills.

• Ability to handle multiple tasks and work independently in a fast-paced environment.

• Must be able to stand walk and perform physical activities for extended periods.

• Ability to work in varying temperatures and environments with potential exposure to dust fumes or gases.

• Capable of climbing ladders squatting kneeling reaching grasping twisting bending and folding/unfolding as required.

• Able to lift carry push and pull up to 25 lbs. occasionally.

• Effective communication skills including talking and hearing with sufficient visual acuity.

• Computer/Tablet

• Telephone

• General office supplies/equipment

• Attendance requirements for this position as outlined on the weekly schedule.

• Additional hours are required to meet deadlines of the position including weekends and/or holidays.

What We Offer

We believe in taking care of our team and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills experience education location andif youre in a non-exempt rolehours worked. While not all roles at Invited are full-time those full-time team members have access to a comprehensive benefits package that includes:

• Medical dental and vision coverage

• Life insurance

• Short-term and long-term disability insurance

• 401(k) retirement savings plan

• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more Visit for full details.

Have more questions Check out ourInvited Jobswebsite for more details aboutClubLife the Employee Experience Company Benefits and Our Culture. Be a part of our Social Networks:LinkedInInstagramTwitterFacebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties responsibilities or not mentioned here may be assigned as needed to ensure the smooth operation of the Club.