Senior Customer Reliability Engineer
Share
Job Location:
San Jose, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Sysdig we believe cloud security isnt a compromise - its a promise. From the start our mission has been clear: to help organizations secure innovation in the cloud the right way.
We created Falco the open standard for cloud threat detection and continue to lead the cloud security market with runtime insights open innovation and agentic Al. Creators of technology trusted by over 60% of the Fortune 500 Sysdig gives teams the real-time clarity to move fast and defend what matters most.
Culture matters here. We believe diversity fuels stronger ideas and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloittes fastest-growing companies for the past 5 years were here to raise the standard for what cloud security and workplace culture should be.
If you have the passion to dig deeper the desire to challenge convention and the curiosity to build something better Sysdig is the right place for you.
What you will do
- Work as an important member of the technical support team providing Senior level technical knowledge on our customer issues reporting to the Sr. Manager Customer Reliability Engineer.
- Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations bugs and feature requests.
- Develop technical troubleshooting sessions trainings and guides for internal CRE team members.
- Develop review and maintain the internal collection of knowledge base articles.
- Triage and document bugs and enhancement requests as seen in the field and through reproduction.
- Work with the Sysdig Escalation Management team on hot accounts which are high touch.
- Participate in on-call rotations.
What you will bring with you
- 5 years of experience as a Senior Technical Support/ Escalation resource for enterprises in a similar or related field (container management cloud management cloud security)
- Master level Kubernetes and Linux experience.
- Knowledge of one or more scripting languages (Bash/Shell/Python).
- Knowledge of public providers and their services e.g. AWS Azure GCP Oracle and IBM Cloud.
- Fluent English language skills.
What we look for
- Experience establishing communication and engagement with prospects.
- Working knowledge of Cassandra ElasticSearch Postgres and Kafka.
- Experience using or integrating with Systems Management technologies.
- Hands-on experience with PaaS tools or other cloud management software.
- Experience in application integration.
- Driven and proactive with a focus on continuous self-improvement and skill development.
When you join Sysdig you can expect:
- Extra days off to prioritize your well-being
- Mental health support for you and your family through the Modern Health app
- Great compensation package
We would love for you to join us! Please reach out even if your experience doesnt perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart especially if your career path is different.
Some of our Hiring Managers are globally distributed an English version of your CV will be appreciated.
Sysdig values a diverse workplace and encourages women people of color LGBTQIA individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race color religion sex national origin age disability genetic information sexual orientation gender identity or any other legally protected status.
#LI- SM3
#LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
About Company
Cloud attackers move fast. Sysdig moves faster. Get the visibility and context you need with the power of runtime insights. Stop attacks before they start
