Operations Manager
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Job Location:
Monthly Salary:
Posted on:
26-10-2025
Vacancies:
1 Vacancy
Job Summary
Do you want to shape the delivery of Scotlands Censusenabling governments and other public bodies to plan the services we all rely on and telling the story of Scotlands people for generations to comeIf so this post could be for you.
Census is a major program delivered by the National Records of Scotland (NRS).Planning for the next census in 2031 has begun and will build on the successes of the census in 2022.
We are looking for 2 skilled and motivated Operations Managers to work collaboratively to manage the design and delivery of our data collection operations.
These roles will require strong management skills and the ability to work well with colleagues across the organisation as well as with external partners. As an Operations Manager you will lead the design and operational delivery for one or more workstream.
- Apply lessons learned from previous censuses and user research to support the design of inclusive operational services for Scotlands Census.
- As a subject matter expert within a multi-disciplinary team work with the Senior Operations Managers to develop and prioritise requirements manage build activities and conduct user acceptance testing.
- Manage a key area of census operational design (e.g. field force contact centre logistics capture & coding) collaborating closely with statistics and IT colleagues and working in collaboration with UK census partners the Office for National Statistics (ONS) and the Northern Ireland Statistics and Research Agency (NISRA).
- Understand and use data to prioritise work to drive overall performance make design and delivery decisions and manage risk as part of a wide complex programme with numerous dependencies.
- Manage and develop an inclusive team.
- Work in collaboration with colleagues to deploy resources and organise workloads to enable the most effective and efficient delivery of services despite operational challenges.
Responsibilities
Connections and communication Working level
Adaptability to change- Working level
Data and insight Practitioner level
Delivery and decision making as speed Practitioner level
- You should have proven team management skills or develop line management responsibilities in an Operational Delivery team. You will be a role model to colleagues and have excellent communication and coaching skills confidently dealing with and managing people. Helping to prioritise workloads and continuously improve productivity and quality.
- Seeing the big picture Level 3
- Leadership Level 3
- Making effective decisions Level 3
- Managing a quality service Level 3
Apply online providing a CV and Supporting Statement (of no more than 1000words) which provides evidence of how you meet the skills experience and behaviours listed in the Success Profile above.
If invited for further assessment this will consist of an interview and presentation.
Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see ourcandidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
Assessments are scheduled for W/C 1 December 2025 however this may be subject to change.
This role is open to internal candidates andCommon citizenshiporganisations only.
Qualifications
NRS is a Non-Ministerial Department of theScottish Government & and our staff are partUK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.
As part of the UK Civil Service we uphold theCivil Service Nationality Rules.
Our standard hours are 35 hours per week we offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for please contact us.
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guidefor further information on our recruitment and application processes.
For further information on this role please contact the line managers Jane Kerr at and Susan Joyce at
Scotlands Census is a time limited project which will run until 2031/32 depending on the role. Please contact the line manager named in this advert if you have any further questions.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
