About Us

Ready to rock the future with us At Hellmann we put our people at the heart of everything we do because for us relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring Entrepreneurial Forward-Thinking and Reliable. These values resonate with yours Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
As part of the apprentice program and under close supervision the incumbent is responsible for performing the following duties in accordance with Hellmann policies and standards:
Handles all shipment-level communication between Hellmann and all customers carriers and vendors (i.e. delays shipment status inquiries arrival notices billing etc.)
Escalates all recurring carrier/vendor service issues to the Supervisor
Maintains service relations with customers carriers vendors and other Hellmann offices
Responsible for ensuring compliance with all applicable internal and external standard operating procedures and regulatory requirements
Consults with supervisor prior to agreeing to non-standard services and/or pricing
Ensures that customers are properly set up and maintained in company systems (i.e. POA credit application customer billing profiles etc.)
Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
Processes shipments in compliance with company standard operating procedures while complying with customer and regulatory requirements (i.e. Hellmann policies OBL Letter of Credit Cert. of Originetc.)
Performs a credit check prior to arranging transportation
Submits insurance purchase requests upon request
Verifies and confirms any additional charges incurred (i.e. driver waiting time demurrage detention etc.)
Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
Responsible to obtain/retrieve the Arrival Notice from the carrier
Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI
Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier/consignee for all non-Hellmann arranged deliveries
Sends Customer Arrival Notice
Collaborates with Trade Services to arrange inspections when required
Ensures carrier and CFS are paid and have all required documentation to ensure timely availability/release of freight
Enters and updates all required milestone tracking events within the area of responsibility
Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.

QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE
High School Diploma or GED
One year of previous experience in freight forwarding industry logistics or supply chain preferred
Completion of any industry related course is an asset

KNOWLEDGE SKILLS & ATTRIBUTES
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Interpersonal skills
Proficient in Microsoft Office Suite (Word Excel PowerPoint) Email and Internet
Proficient in world geography shipping documentation and Incoterms preferred
Proficient written and verbal communication skills in English
Ability to calculate figures and amounts such as freight rates discounts and other percentages

PHYSICAL DEMANDS
While performing the duties of this job the employee is:
Frequently required to stand and walk
Regularly required to sit for extended periods
Regularly uses arms to reach hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENT
The work environment characteristics are similar to those of an office setting with various office equipment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender age any disabilities religion ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes then click APPLY!