Enterprise Customer Success Manager

Little Rock, AR - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the role:

Our Enterprise Core Customer Success Managers pick up where our Implementation team leaves off partnering with mid-to-large enterprise accounts to drive wide-scale business transformation. You will spend your time building multi-year success plans and aligning with executive stakeholders to turn operational data into measurable outcomes. At Samsara you are part of something bigger: improving the safety efficiency and sustainability of the operations that power our global economy.

Because our platform is shaped by its users you will work cross-functionally with Sales Support Sales Engineering Product and internal leadership to ensure our innovation is grounded in real-world operational challenges. This role allows you to make a tangible impact on safety efficiency and sustainability for the essential industries that power our world.

This is a remote position open to candidates residing in the US except SF Bay Metro (CA) NYC Metro (NY) and Washington DC Metro.

You should apply if:

You want to drive business transformation at scale: You enjoy moving beyond individual problem-solving to build the strategic foundation for our customers future growth. You want to partner with the backbone of the economy to turn safety and efficiency into essential business outcomes.
You have a growth mindset: You are excited by the challenge of achieving substantial outcomes for complex organizations. You enjoy creating joint success plans that define clear metrics and timelines for multi-year change management.
You are a cross-functional orchestrator: You know how to bring Sales Sales Engineering and Product into the conversation to remove barriers. You are comfortable surfacing new insights to leadership to ensure we are building for the long term.
You want to work with the best in the industry: You want to be surrounded by a world-class team that values inclusion and authentic self-expression. You are looking for a cutting-edge organization that is constantly pushing the boundaries of the customer experience.

In this role you will:

Be on the front lines and ensure Samsaras customers increase the safety efficiency and sustainability of their operations with our IoT platform.
Conduct workshops to understand your customers business recommend how they can best leverage Samsara and partner with your customer on a joint success plan to achieve positive business outcomes.
Own executive-level customer strategy by leading data-driven business reviews with senior decision-makers aligning measurable outcomes to their operational priorities and translating deep expertise in the Samsara platform into multi-product industry-specific value narratives that drive adoption expansion and long-term partnership across complex enterprise organizations.
Deeply understand the Samsara platforms capabilities and explain them to businesses of all types - field services utilities long-haul transportation school buses and many more.
Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

4 years of experience in a Senior Customer Success Account Management or strategic consulting role.
Exhibits solid priority management and high emotional intelligence required to lead through the demanding high-visibility complexity of enterprise accounts while maintaining a passion for taking initiative and going above and beyond in a dynamic change-heavy environment.
Adept at solving complex problems and communicating with executive stakeholders while maintaining poise in high-visibility enterprise accounts.
Proven ability to build trust and communicate effectively with various stakeholders. This may include executives Sales Product Support and Engineering leaders as well as regular users of our software.
Experience supporting or working with technical products.
Bachelors degree from a 4-year institution.
This role requires up to 25% travel.

An ideal candidate also has:

Experience with Enterprise SaaS (preferred).
Strong bias for action the ability to think big with insistence on high standards.
Experience serving and supporting large-scale business solutions at Fortune 500 companies.

Required Experience:

Manager

About the role:Our Enterprise Core Customer Success Managers pick up where our Implementation team leaves off partnering with mid-to-large enterprise accounts to drive wide-scale business transformation. You will spend your time building multi-year success plans and aligning with executive stakehold...

About the role:

This is a remote position open to candidates residing in the US except SF Bay Metro (CA) NYC Metro (NY) and Washington DC Metro.

You should apply if:

You want to drive business transformation at scale: You enjoy moving beyond individual problem-solving to build the strategic foundation for our customers future growth. You want to partner with the backbone of the economy to turn safety and efficiency into essential business outcomes.
You have a growth mindset: You are excited by the challenge of achieving substantial outcomes for complex organizations. You enjoy creating joint success plans that define clear metrics and timelines for multi-year change management.
You are a cross-functional orchestrator: You know how to bring Sales Sales Engineering and Product into the conversation to remove barriers. You are comfortable surfacing new insights to leadership to ensure we are building for the long term.
You want to work with the best in the industry: You want to be surrounded by a world-class team that values inclusion and authentic self-expression. You are looking for a cutting-edge organization that is constantly pushing the boundaries of the customer experience.

In this role you will:

Be on the front lines and ensure Samsaras customers increase the safety efficiency and sustainability of their operations with our IoT platform.
Conduct workshops to understand your customers business recommend how they can best leverage Samsara and partner with your customer on a joint success plan to achieve positive business outcomes.
Own executive-level customer strategy by leading data-driven business reviews with senior decision-makers aligning measurable outcomes to their operational priorities and translating deep expertise in the Samsara platform into multi-product industry-specific value narratives that drive adoption expansion and long-term partnership across complex enterprise organizations.
Deeply understand the Samsara platforms capabilities and explain them to businesses of all types - field services utilities long-haul transportation school buses and many more.
Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

4 years of experience in a Senior Customer Success Account Management or strategic consulting role.
Exhibits solid priority management and high emotional intelligence required to lead through the demanding high-visibility complexity of enterprise accounts while maintaining a passion for taking initiative and going above and beyond in a dynamic change-heavy environment.
Adept at solving complex problems and communicating with executive stakeholders while maintaining poise in high-visibility enterprise accounts.
Proven ability to build trust and communicate effectively with various stakeholders. This may include executives Sales Product Support and Engineering leaders as well as regular users of our software.
Experience supporting or working with technical products.
Bachelors degree from a 4-year institution.
This role requires up to 25% travel.

An ideal candidate also has:

Experience with Enterprise SaaS (preferred).
Strong bias for action the ability to think big with insistence on high standards.
Experience serving and supporting large-scale business solutions at Fortune 500 companies.

Required Experience:

Manager

Key Skills

SAAS
Customer Service
Cloud
Healthcare
Account Management
CRM
Salesforce
Infrastructure
Client Relationships
New Customers
Territory
Trade shows
Sales Goals
Sales Process
Analytics

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About Company

Samsara

Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.

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