Global Office – Immigration and Accounts Administration Support Officer

Job Title: Global Office Immigration and Accounts Administration Support Officer

Reporting to: Global Engagement Office Senior Administrative Officer

Location: Griffith College Dublin South Circular Road

Job Type: Full-Time / Fixed-Term (7 months maternity cover)

Global Engagement Office

Griffith Colleges Global Engagement Office known informally as the Griffith Global plays a central role in all of the Colleges internationalization activities. The Global Office works with stakeholders across all faculties and at our sister campuses in Cork and Limerick to actively promote and encourage enhanced internationalization activities.

Through Griffith Global the College recruits international learners to study in Ireland develops academic research and collaborative partnerships with overseas higher education providers across the Globe provides pastoral care and welfare support to its international learners and fosters an environment of cultural awareness within the institution.

Job Summary

This role is being proposed in the context of one of two GEO team members taking Maternity Leave from December 2025. There will be a reconfiguration of the current roles with two staff acting up into more senior roles to endeavour to maintain the current standards of productivity. The key functions of this role will involve producing immigration support letters for up to 2000 new and returning / progressing non-EU learners and managing all accounts and finance related issues including commission payments general invoice processing refund requests host family payments addition this role will incorporate other ad hoc administrative functions that may arise.

Job Responsibilities:

Immigration Support Letters

• Supporting the production of letters of support for new incoming learners. Ensuring the learners are fully registered and paid before any letters can be released.
• Assisting with bespoke letters for learners whose circumstances may otherwise cause them difficulty when registering with the Irish Immigration Service (ISD).
• Supporting the production of letters for returning/progressing learners. Ensuring they are registered and making sure they have paid the request fees. This will require liaising with the Fee Office if fees payment information is not readily available.
• Checking attendance on the Colleges attendance platform and liaising with faculties where attendance rates require verification.
• Supporting the production of bespoke letters for learners whose circumstances may otherwise cause them difficulty when registering with the Irish Immigration Service (ISD).

Commission Invoices

• Processing commission invoices in a timely fashion. Ensuring learners detailed on the invoices are registered and paid and that the fees on the invoices match the fees received. Liaising with the relevant Marketing Officers if there are anomalies that need to be clarified.

Purchase Orders and General Invoices

• Managing the generation of POs and the processing of invoices associated with GEO activities in a timely manner. Following up with any queries from the GEO Director as required before authorisation is granted.

Tuition Fee Refunds

• Processing fee refunds in a timely the case of visa refusals ensuring all the relevant paperwork is included with the refund the case of other refund requests ensuring that the refund has been pre-approved by the GEO Director before commencing the processing of these requests.

Administration Tasks

• Assisting with administrative tasks associated with student admissions registration etc as required.

Front Desk Support

• Supporting the Student Services function if required during busy periods.

Inductions

• Assisting with pre-semester Induction activities and involvement in College Induction Days if required.

Additional Tasks

• Assisting the Global Office Director and Global Office Manager in relation to ad hoc project work and in the preparation of various reports as required. Running any additional queries and reports on the college database as requested.
• Other ad-hoc duties and project work as assigned by the Line Manager
• Any other commensurate duties that fall within the employees capabilities.

Minimum Education/ Experience Requirements

• Excellent communication and administrative skills
• Proven customer-facing skills
• Strong organization skills
• Ability to work in a team environment
• Capability to work in a dynamic and fast paced environment
• Proficient in Microsoft Office
• Third-level qualification would be an advantage
• Experience of working in a multicultural environment would be extremely beneficial
• Minimum of Level 8 honours degree. Level 9 Masters Degree an advantage
• Fluent in English; minimum CEFR C1 level.

About Griffith College

Griffith College is Irelands largest independent third level institution with locations in Dublin Cork and Limerick. The main campus is situated on seven acres within a mile of St. Stephens Green on Dublins South Circular Road. Griffith College enjoys national and a growing international reputation for student success. The College has gained an enviable award winning reputation for providing students with first class lectures and excellent study material. Griffith College offers internationally recognised postgraduate and undergraduate degree programmes complimented by a wide range of professional short term and corporate training educational solutions - in Griffith college there is something for everyone. Today there are over 7000 students studying in the College which is a designated educational institute of the Quality and Qualifications Ireland (QQI). Click the link for more information. Vision

To be recognised among the leading innovative and socially enterprising of Irelands universities

Why work for Griffith College

• Competitive salary package.
• Access to health cash plan for self and family through salary sacrifice
• Bike to work scheme.

• Opportunity for continued training development and support.

• Free parking facilities.*
• Onsite subsidised restaurant.*
• Onsite Gym.
• Stunning historical premises.
• Vibrant multidisciplinary and multicultural learning environment.

• Innovative and agile place to work.

• Welcoming environment committed to learner and staff development.
• *Dublin campus on South Circular Road.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline of proposed areas of activity and will be amended in the light of the changing environment within the Faculty and the College.

Griffith College is an equal opportunities employer. Candidates must be eligible to work full-time for any employer in Ireland.

Required Experience:

Manager