Administrative Assistant Business Support

Job Description

Administrative Assistant - Business Support

Location: Leeds City Centre

Salary: 20000 - 24000

Working Pattern: Full-time

Experience required: Experience in a similar administrative role

About the Role

We are seeking an experienced Administrative Assistant to join a Business Support Team at a well-established Yorkshire law firms city centre office.

This is a very customer service-focused role predominantly inputting new instructions onto the Case Management system producing relevant letters and documents and answering and directing phone calls through the busy main telephone switchboard. You will be speaking directly to clients so a professional and confident telephone manner is essential.

The successful candidate will be a quick learner and accurate worker able to follow instructions carefully whilst dealing with a high volume of work. You will be a team player with a flexible can-do attitude capable once trained of using your own initiative and working proactively to meet the needs of the business.

Your key responsibilities will include:

• Case Management and Data Input:
  • Data input and opening new matters on the Case Management System
  • Updating the Case Management System in accordance with team procedures
  • Producing relevant letters and documents
  • Ensuring accuracy in all data entry
  • Following team procedures carefully
• Telephone and Reception Duties:
  • Answering telephone calls through the busy main switchboard
  • Directing calls to the appropriate person/department accurately and professionally
  • Speaking directly to clients with confidence and professionalism
  • Dealing with enquiries in a customer-friendly manner
  • Providing excellent customer service at all times
• Document and File Management:
  • File archiving and retrieval
  • Scanning and photocopying documents
  • Dealing with incoming post
  • Post room duties
  • Maintaining organised filing systems
• Communication and Liaison:
  • Liaising with colleagues clients and other parties
  • Communicating effectively across departments
  • Identifying potential improvements to processes
  • Communicating suggestions effectively to management
• General Administration:
  • General administration duties for the firm
  • Supporting the Business Support Team
  • Working proactively to meet business needs
  • Any other duties as required

What Were Looking For

Essential Requirements:

• Experience:
  • Experience in a similar administrative role
  • Experience within an office environment
  • Ability to hit the ground running
• Confident and professional phone manner
• Excellent data input skills
• Literate and numerate
• Ability to work accurately in accordance with team requirements
• Ability to identify potential improvements to processes
• Ability to communicate effectively with management
• Ability to deal with enquiries in a customer-friendly and effective manner
• Ability to work under pressure
• Strong prioritisation skills and ability to meet team deadlines
• Ability to work on own initiative
• Ability to work collaboratively as part of a team

Personal Attributes:

• Quick learner
• Accurate worker
• Flexible and can-do attitude
• Professional and confident communicator (telephone and face to face)
• Proactive approach to work
• Strong attention to detail
• Excellent organisational skills

Benefits Package

Financial Rewards:

• Salary: 20000 - 24000 (dependent on experience)
• Comprehensive pension scheme

Professional Development:

• Comprehensive training on Case Management systems
• Opportunity to develop administrative expertise in a legal environment
• Support for professional development
• Ongoing training opportunities

Working Environment:

• Collaborative and supportive Business Support Team
• Varied and interesting work
• Leeds city centre location with excellent transport links
• Access to city centre amenities

About Our Client

Our client is a well-established Yorkshire law firm with a strong reputation for quality legal services and excellent client care. They offer a collaborative friendly working environment where team members are valued and supported in their professional development.

Location & Working Arrangements

Based: Leeds City Centre
Working Pattern: Full-time Permanent
Note: May be required to work from other Yorkshire branches from time to time

Ready to Take the Next Step

If youre an experienced administrative professional with excellent customer service skills looking for a varied role in a busy legal environment we want to hear from you.

For a confidential discussion about this exciting opportunity please contact:

Lee Hawthorne-Finch
People and Talent Director
Hawthorne-Finch Talent Solutions
Email:
Phone: 0