Account AdminService Desk Agent
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Job Location:
Monthly Salary:
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
- Provide first level account administration
- Supporting Windows operating systems
- Supporting Microsoft Applications (Office Exchange Active Directory)
- Using ticketing system to escalate tickets (they use Remedy)
- Using an automated telephony system
- Bilingual (French and English)
- Enhanced security clearance
QUALIFICATIONS
- 3 years experience providing Information Technology technical support services in client operating systems networks operating software or commercial-off the-shelf (COTS) office products. Technical support can include such as password resets hardware issues related to damaged Peripherals software related issues such as non-responding applications identification of security incidents such as viruses and malwa
- 3 years experience working with an enterprise class IT Service Management tool to open record prioritize match against other tickets in the system track document assign and close service request l/incident problem and change tickets
- 3 years experience working with an Automatic Call Distribution telephony system to log in and out set status generate reports as required
- 3 year of experience with Active Directory
- Valid Federal Government Level II Secret or Enhanced Security Level Clearance
NewFound Recruiting is a Canadian professional services company headquartered in Ottawa Ontario and is one of Canadas leaders in professional staffing and recruiting. Currently NewFound Recruiting is servicing clients across Canada having established relationships in Ontario (Toronto and Ottawa) Alberta British Columbia Quebec and Newfoundland. By applying innovative techniques we match the right candidate with the right position. Our 20 years of industry experience give you the assurance that we will provide the right answers to your difficult questions.
At NewFound we believe that diversity and inclusion among our teammates are critical to our success. We seek to recruit develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to age race colour national origin sex gender sexual orientation religion physical or mental disability or any other category protected by law. All employment at NewFound is based on personal merit qualifications experience ability and job performance. NewFound welcomes and encourages applications from people with disabilities and we will provide reasonable accommodations accessible formats and communication support upon request during the recruitment and selection process. If you require accommodation please contact Human Resources
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
NewFound Recruiting is a Canadian staffing and recruitment agency based out of Ottawa, Canada, that connects top talent with reputable businesses.
