Parts and Service Operations Manager

Be part of something bigger. Join one of the Northwests most trusted names Dick Hannah Dealerships and one of the worlds most admired brands Toyota.

At Dick Hannah Toyota in Longview were searching for a business-minded operations leader to oversee our Parts and Service Departments. This is not your typical service manager role. Its a chance to operate a full-scale business unit within one of the strongest dealership groups in the region.

Were looking for a leader who thinks like a business owner. Someone who can build and execute strategic plans manage P&L performance optimize process flow and lead a team to deliver world-class customer experiences and financial results.

What Youll Do:

• As our Parts and Service Operations Manager you will lead and develop our Parts & Service teams (40 employees) with a focus on accountability customer experience and operational excellence.
• Manage financial performance through data-driven decisions forecasting expense control and continuous improvement.
• Develop and execute business plans that align with dealership and manufacturer objectives.
• Apply Lean principles and process improvement methods to maximize efficiency and customer satisfaction.
• Partner with senior leadership to drive initiatives in growth productivity and innovation.
• Champion the Toyota brand and uphold the Dick Hannah reputation for integrity and excellence.

Who You Are:

You may come from automotive logistics retail operations or another complex customer-facing business. What matters most is your ability to lead a team manage a business and produce results.

You have:

• Strong financial acumen and experience managing a P&L.
• Proven leadership in driving performance and change.
• A track record of process discipline planning and execution.
• Experience in operations logistics service or similar industries.
• (Preferred) Automotive or dealership experience particularly with Toyota.

Why This Role:

• Rare opportunity: Both Toyota and Dick Hannah Dealership management roles are few and far between. This is your chance to lead at one of the most respected automotive brands in the world.
• Exceptional brand strength: Dick Hannah Dealerships has been a trusted Northwest family-owned business for over 75 years built on our Believe in Nice philosophy.
• Compensation that matches the responsibility: $3000 monthly salary plus 2.5% Gross Profit and 10% Net Profit. Annual compensation of $150000 $250000 depending on experience and results.
• Comprehensive benefits package: Dick Hannah Dealerships provides extensive health benefits starting the first of the month after 60 days of employment. Options include medical dental vision Health Savings and Flexible Spending accounts life insurance and short- and long-term disability alongside a robust 401(k) plan for retirement planning.
• PTO and Paid Holidays: We prioritize work-life balance offering industry-leading PTO. New full-time employees accrue 4 hours per pay period totaling approximately 96 hours in the first year with increases over time. We also offer 5paid holidays per year subject to completion of the introductory period and other eligibility requirements as per company policy.

This is a career-defining leadership opportunity. Whether youre an accomplished service director ready to elevate your business management skills or a proven operator from another industry ready to bring your strategic acumen to a high-performing automotive environment.

Join us. Build something remarkable with Toyota and Dick Hannah.

At Dick Hannah Dealerships our Core Values are summed up in four words: Family Integrity Respect and Purpose. Were a family-run business thats been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyones day-to-day contributions.

Dick Hannah Dealerships. Believe in nice.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.