Duty Manager Sofitel Noosa Pacific Resort
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Job Location:
Noosa Heads - Australia
Monthly Salary:
Not Disclosed
Posted on:
21 days ago
Vacancies:
1 Vacancy
Job Summary
- Permanent full-time position
- 38 hours per week
- Salary $73150 to $77515 per year plus superannuation
- Based in Noosa heads QLD
We are looking for a self- motivated English speaking articulate person to fill the role of Front Office Duty Manager as follows:
- Management of the Hotel Front Office operation to achieve a reputation as a market leader
- Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused (including Concierge and lobby table service)
- May provide guests with local tourism information and arrange tours and transportation
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield
- Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports are produced to meet operational needs
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority
- Assist the operation of the night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus
- Assisting in preparation of Front Office monthly reports
- Ensure public areas are clean and well presented with regular monitoring
- Assessing and reviewing customer satisfaction
- Induct new staff into the team department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service References and Procedures Manuals
- Ensuring compliance with occupational health and safety regulations
Qualifications :
- Minimum of two years experience in hotel or motel management
- Diploma in Hotel or Motel Management (preferrable not mandatory)
- Strong leadership skills with the ability to make quick effective decisions
- A customer-focused mindset ensuring outstanding guest experiences
- Tech-savvy and adaptable to new systems and platforms
- Detail-oriented proactive and results-driven
Additional Information :
30% off food & beverage at Accor properties worldwide
Generous accommodation discounts at 4500 hotels across 110 countries
Access to world-class training via Accor Hotels Academy
Career mobility across Accors global brand portfolio
A culture of diversity inclusion and opportunity
Join the most dynamic and sought-after workplace in Noosa where ambition meets opportunity and every day celebrates the best of coastal living.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Veterinary Experience
- Hotel Experience
- Hospitality Experience
- Cost Management
- Management Experience
- Conflict Management
- Housekeeping Management
- Property Maintenance
- Hotel Management
- Financial Report Interpretation
- P&L Management
- Supervising Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
