Front Desk Intern

Birmingham, MI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Primary Focus: Front Office Training

Hotel and departmental orientations
Train on Forbes standards (Front Office Specific)
Train on various Front Office roles
Skills focused on:
Learning the position details of the front office roles (i.e. Front Desk Agent Bellperson Concierge Assist. FOM Director of Rooms)
Learning the rooms management system (Opera)
Understanding all front office components
Participate in daily pre-shift meetings
Attend hotel trainings if applicable

Primary Focus: Housekeeping Training

Participate in daily pre-shift meetings
Train on Forbes standards (Housekeeping Specific)
Train on various Housekeeping roles
Skills focused on:
Learning the position details of the Housekeeping department (i.e. Room Attendant Laundry PAC Houseperson Turndown Supervisor/Inspector Director of Housekeeping)
Understanding daily operational duties of Supervisor & Director of Housekeeping

Primary Focus Execution of Departmental Roles & Management Shadow

Both AM/PM Shifts work department roles as schedule needs
Shadow Front Office/Housekeeping Management (i.e. Andrew Kelvin Lynette Ardis Housekeeping & Front Desk Supervisors)
Front Office Skills focused on:
Scheduling (management vs. hourly)
Management skills
Open folio requisition
Back end of Opera
Room blocks
Handling guest complaints
Revenue Management
Housekeeping Skills focus on:
Building Housekeeping Boards
Handling guest complaints
Execute the inspection of guest rooms
Shadow coaching opportunities for room inspections
Participate in daily pre-shift meetings
Attend 9:00 AM management stand up with assigned manager
Complete special project as assigned

The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. All employment is decided on the basis of qualifications merit and business need.

This policy applies to all terms and conditions of employment.

If you are interested in applying for employment with The Townsend Hotel and need assistance to apply for a posted position please send an email to or you may call us at .

Requirements

Must be able to lift push and pull up to 50 pounds.

Salary Description

$16 per hour

Required Experience:

Intern

Primary Focus: Front Office TrainingHotel and departmental orientationsTrain on Forbes standards (Front Office Specific)Train on various Front Office rolesSkills focused on:Learning the position details of the front office roles (i.e. Front Desk Agent Bellperson Concierge Assist. FOM Director of Roo...