Manager, Digital Product Owner – Workforce Management (2 year assignment)

JOB SUMMARY:

The Global Product team is focused on driving product strategies to evolve and enhance the Guest & Team Member experience across Universal Destinations & Experiences. As a Manager Digital Product Owner the primary function of this role will be to manage new capabilities across the entire product lifecycle from product strategy planning definition delivery and implementation. The specific focus for this role will be product management for the onsite Guest and Team Member experience Mobile Web or Enterprise Applications.

MAJOR RESPONSIBILITIES:

Product Definition

• Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements.
• Drive detailed product Feature definition including functional and non-functional requirements.
• Support product implementation across the Global sites capturing global and local site specific functional requirements in partnership with stakeholders.

Product Delivery

• Facilitate product backlog grooming with Systems Integrators and or Delivery scrum teams.
• Define and document product user stories to enable technical design development and testing.
• Participate in scrum team Agile ceremonies including sprint planning daily-stand ups and retrospectives.

Product Implementation and Support

• Perform product validation throughout the development cycle to ensure alignment with functional requirements.
• Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
• Represent and support the product as the ongoing subject matter expert.
• Develop an ongoing approach for measuring the success of newly implemented experience enhancements to enable well-informed future product planning.

Product Planning

• Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines.
• Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning.
• Establish product backlog priorities for release and sprint planning considering new capabilities minor enhancements and defect fixes.

Product Strategy

• Proactively evaluate Team Member and Guest experience strengths and pain points from all perspectives to identify opportunities for new and/or improved experience delivery capabilities.
• Develop and frame up product recommendations with associated cost value and experience analysis to gain approval and funding for development.
• Collaborate and liaise with key business partners to establish product goals and objectives.
• Ensure product alignment with the holistic experience transformation vision.
• Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelors degree required - Business Technology Digital Marketing Operations or Industrial Engineering preferred;
• Masters degree preferred.

EXPERIENCE:

• 7 years in Product Management Digital Marketing E-Commerce Digital Experience Design Industrial Engineering Technology Operations or related fields.
• Experience as primary business SME or product owner of UKG SAP SuccessFactors preferred or other relevant Workforce management Enterprise level applications
• Managing the digital experience for a consumer website and/or mobile app and/or enterprise app
• Experience with large scale transformation initiatives.
• Demonstrated ability to define and execute strategic initiatives.
• Working in an agile technology delivery program.
• Defining a customer journey and product roadmap.
• Product backlog management including Feature definition requirements prioritization and sprint planning.
• Close partnership with a Technology Delivery team.
• Stakeholder engagement and relationship building.
• Executive communication with the ability to influence decision making.
• Excellent analytical written and oral communication skills and be able to explain complex concepts both concisely and simply;
• or equivalent combination of education and experience.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.