Front Desk Ambassador

Job Title

Front Desk Ambassador

Department

Front Office / Guest Services

Position Summary

The Front Desk Ambassador is the first point of welcome for guests at arrival and a key contributor to creating memorable guest experiences throughout their stay. This role involves greeting guests warmly efficiently handling check-ins and check-outs managing guest inquiries and requests and collaborating with other hotel departments to ensure seamless service delivery.

Key Responsibilities

• Welcome guests upon arrival with a friendly and professional greeting.

• Conduct guest check-in and check-out procedures accurately and efficiently (assign rooms issue keys process payments).

• Handle guest requests questions and complaints promptly and courteously ensuring guest satisfaction.

• Maintain knowledge of the hotels room types rates amenities on-site services and local area attractions; assist guests with directions and recommendations.

• Coordinate with housekeeping maintenance security and other departments regarding room readiness guest arrivals/departures and special requests.

• Operate front desk systems (property management system point-of-sale phone system) and handle cash bank transactions closing reports when required.

• Ensure the cleanliness organization and professional appearance of the lobby/front desk area.

• Follow safety security and emergency procedures as required.

• Uphold and represent the hotels brand standards at all times acting as an ambassador for the property.

• Perform other related duties as assigned by management.

Qualifications & Skills

• High school diploma or equivalent; college coursework in hospitality is a plus.

• Previous experience (1 years) in a front desk guest services or hospitality role preferred.

• Excellent verbal and written communication skills; strong interpersonal skills with a guest-centric attitude.

• Ability to multitask pay attention to detail operate in a fast-paced environment.

• Proficiency with front desk / property management software and standard office/computer equipment is preferred.

• Flexibility to work various shifts (including evenings weekends holidays) as required.

• Professional appearance and demeanor strong sense of integrity and confidentiality.

Working Conditions

• Stand sit or walk for extended periods; may require lifting/moving light objects (depending on specific property).

• Shift work including nights weekends and holidays may be required depending on hotel operation.

Benefits / Rewards (optional section)

• Employee discounts on hotel stays food & beverage etc. (if applicable)

• Paid time off training and growth opportunities

• A supportive and service-driven work environment