Customer Support Specialist
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Job Location:
Monthly Salary:
Posted on:
26-10-2025
Vacancies:
1 Vacancy
Job Summary
Start date: 1 January 2026
Location: Athens (on-site)
Schedule: Monday to Sunday between 08:00 and 17:00 (rotational shifts 5 days/week)
Salary: 1100 gross/month
About the Role
Are you passionate about travel and helping people
Join our Customer Support Team one of the worlds leading online travel platforms!
As a Croatian-speaking Customer Support Specialist youll provide high-quality assistance to travelers helping them with bookings reservations and travel-related inquiries while ensuring an excellent customer experience.
Main Responsibilities
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Handle incoming calls emails and chat messages from customers in Croatian and English.
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Assist travelers with bookings changes cancellations and general inquiries.
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Provide accurate information about accommodations transportation and services.
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Ensure customer satisfaction by resolving issues promptly and professionally.
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Collaborate with internal departments to solve more complex cases.
Requirements
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Native or fluent Croatian (C1/C2 level).
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Good English communication skills (B2 level minimum).
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Strong problem-solving and communication abilities.
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Customer-oriented empathetic and professional approach.
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EU citizenship or valid Greek residence/work permit.
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Ability to work on-site in Athens.
What We Offer
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Permanent full-time contract (40 hours/week 8h/day 5 days/week).
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14 salaries per year (12 monthly 1 for Easter 1 split between Summer and Christmas).
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Private Health & Life Insurance.
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Performance bonus (based on quality productivity and customer satisfaction).
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25 days of annual leave.
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50 meal voucher per month.
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Dynamic and multicultural work environment with opportunities for career growth.
Relocation Package (for candidates moving from abroad)
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3 weeks of free hotel accommodation near the office.
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Up to 300 relocation support (paid with the first salary).
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Flight reimbursement up to 300 gross (with first payment).
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Legal and administrative support for hiring documentation.
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After the initial stay employees are responsible for arranging their own accommodation.
- Permanent full-time contract (40 hours/week 8h/day 5 days/week).
- 14 salaries per year (12 monthly 1 for Easter 1 split between Summer and Christmas).
- Private Health & Life Insurance.
- Performance bonus (based on quality productivity and customer satisfaction).
- 25 days of annual leave.
- 50 meal voucher per month.
- Dynamic and multicultural work environment with opportunities for career growth.
Key Skills
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