Training Specialist-Northwest Arkansas

Youre more valuable than ever And thats just how well make you feel.

At GoHealth Urgent Care we place the needs of our patients first - by providing an effortless patient experience a
welcoming culture of care and seamless integration with market-leading health systems and our communities.
Responsible for development facilitation and coordination of training programs for the Medical Assistant clinic
operations staff. This role partners closely with the market leadership to manage coordinate and evaluate the
facilitation of staff onboarding culture orientation and delivery of training projects.

Job Requirements:

Education

• High School Diploma required.
• Graduate from an accredited clinical program including but not limitedto Medical Assistant Nursing etc.

Work Experience:

• 3 years experience in a clinical staff role including but not limited toMedical Assistant LPN RN Paramedic EMT etc.
• Training learning development or related experience required.
• Supervisory experience preferred.
• Experience using Electronic Health Record (EHR)
• Urgent care experience preferred.

Required
Licenses/Certifications:

• MA Certification (AAMA NCCT CMA RMA) National Registry of EmergencyMedical Technician (EMT/Paramedic) Licensed Practical Nurse (LPN) orhigher clinical professional license (RN - Registered Nurse)

Additional Knowledge Skills
and Abilities Required:

• Proficient use and understanding of medical terminology.
• Clinical skills in Point of Care Testing vitals intake clinical laboratoryprocedures
• Proficiency in Microsoft Office programs (i.e. Word Excel PowerPointOutlook etc.)
• Supervisory skills
• Excellent verbal and written communication skills
• Excellent presentation skills
• Excellent organizational skills

Core Competencies:

• Collaboration: Takes ownership for collectively establishing productive partnershipsand relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the
  forefront
• Innovation: Consistently uses good judgment applying creativity to overcomeobstacles and increasing effectiveness and efficiency though process and otherforms of innovation.
• Diversity and Inclusion: Fosters diversity and inclusion to be able to betterunderstand team members our customers and partners. Engages the strengths andtalents of each GoHealth team member creating an environment of involvementrespect and connection where the richness of ideas backgrounds and perspectivesare harnessed.
• Integrity: Models and practices the highest ethical and professional standards;demonstrates pride and personal interest in our patients partners and fellow teammembers deeply engaging in the business. Makes decisions with a focus on doingthe right thing; treats team members our customers partners and vendors withdignity consideration open-mindedness and respect.
• Accountability: Always shows initiative demonstrates a bias to action and getsthings done. Actively accepts responsibility for diverse roles obligations and actionsthat positively influence patient and customer outcomes our partnerships and thehealthcare needs of our communities.

(Prioritized) Functional Competencies:
ORAL COMMUNICATION/PRESENTATION - Expresses information (ideas or facts) toindividuals or groups effectively taking into account the audience and nature of theinformation (technical sensitive controversial etc.); makes clear and convincing oralpresentations; listens to others attends to nonverbal cues and responds appropriately.
CUSTOMER SERVICE Demonstrates a results oriented focus for delivering appropriateservices in an accurate complete and timely fashion.
DECISION MAKING Makes sound well-informed and objective decisions; perceives theimpact and implications of decisions; commits to action even in uncertain situations toaccomplish organizational goals; cause change.
FLEXIBILITY - Open to change and new information; adapts behavior or work methods inresponse to new information changing conditions or unexpected obstacles; effectivelydeals with ambiguity.
INTERPERSONAL Develops and maintains excellent working relationships within thePeople Team and other business departments. High integrity credibility confidence andcharacter with demonstrated high moral and ethical behavior.
BUILDING RAPPORT - Exercises skill and diplomacy to establish the People Team as atrusted credible business partner; creates buy-in with customers.
PROBLEM SOLVING Identifies problems; determines accuracy and relevance ofinformation; uses sound judgment to generate and evaluate alternatives and to makerecommendations.
SELF-MANAGEMENT Sets well-defined and realistic personal goals; displays a high levelof initiative effort and commitment towards completing assignments in a timelymanner; works with minimal supervision; is motivated to achieve; demonstrates
responsible behavior.
TECHNICAL COMPETENCE Uses or gains knowledge that is necessary to perform themajor functions that are described above. Highly proficient in Microsoft OfficePowerPoint the internet and high computer aptitude including training/education
system management

E S S E N T I A L F U N C T I O N S
Essential functions are those tasks duties and responsibilities that comprise the means of accomplishing the jobs purpose and objectives.
Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is
held accountable. Following are the essential functions of the job.

Responsibilities include:

• Develop and deliver new clinical team member training and coordinate clinical shadow shifts.
• Track and manage training evaluation process via knowledge assessments training performanceevaluations and reaction surveys.
• Facilitate and lead GoHealth Culture Orientation for the market coordinating with market leaders asnecessary.
• Develop and maintain operational and educational resources including workflows bulletins and use ofShare Point resources.
• Facilitate yearly clinical competency assessments and conduct follow up training as necessary.
• Facilitate training for new operational implementations and/or workflows within the market.
• Partner with Lead Field Educator and People Learning Team for learning projects across the organization.
• Supervise Training Coach/Learning Coach training schedule verify and validate their level of skillfulcompetency.
• Ability to work weekends to train PRN and Part-time team members.
• Travels 20% or more for training request.
• Perform other duties as assigned.

Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to performother duties. Management reserves the right to revise this position description at any time.

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All qualified persons are granted an equal opportunity for employment without regard to race color religion sex sexual orientation and gender identity or expression age national origin citizenship status disability genetic information medical condition family care leave status pregnancy or pregnancy-related condition otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California please review our California Consumer Privacy Statement here. Experience:

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