SRE AI Ops Lead

Scottsdale, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.

Job Title: SRE AI Ops Lead

Work Location: Scottsdale AZ

Job Type: Temporary Assignment

Work Type: Onsite

Duration: 12 Months

Job Description/ Responsibilities:

Lead AI Ops strategy and implementation using Moogsoft and ServiceNow ITOM.
Design and deploy intelligent event correlation and noise reduction mechanisms.
Integrate monitoring alerting and observability tools across infrastructure and applications.
Collaborate with DevOps Infrastructure and Application teams to improve reliability and performance.
Drive automation of incident response and remediation workflows.
Define and implement KPIs for system reliability availability and performance.
Provide technical leadership and mentorship to SRE and operations teams.
Ensure compliance with security and governance standards.

Required Skills:

8 years of experience in Site Reliability Engineering or IT Operations.
Hands-on experience with Moogsoft (event correlation alert management) and ServiceNow ITOM (Discovery Event Management CMDB) - Mandatory
Strong understanding of observability tools (e.g. Prometheus Grafana Splunk AppDynamics).
Experience with automation and orchestration tools (e.g. Ansible Terraform Jenkins).
Proficiency in scripting languages (Python Shell etc.).
Solid grasp of cloud platforms (AWS Azure GCP) and container technologies (Kubernetes Docker).
Excellent problem-solving communication and leadership skills.

Preferred Qualifications:

Certifications in ServiceNow ITOM or Moogsoft.
Experience with AIOps platforms beyond Moogsoft (e.g. BigPanda Dynatrace).
Familiarity with ITIL processes and Agile methodologies.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of informa...