Software Engineer (Lowcode) BMC Helix Administrator and Developer

Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to develop integrate and maintain BMC Helix solutions that meet our clients unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL BMC Helix ITSM DWPC DWPA BMC Helix Innovation Studio.

• Solution Development: Design develop and implement BMC Helix applications and solutions tailored to business requirements.
• Integration: Integrate BMC Helix with other enterprise systems and third-party applications such as Intune SCCM XSOAR Monitoring tools (SolarWinds Site 24/7) to ensure seamless operations and data flow.
• BMC Discovery and CMDB health: Ensuring the Configuration Management Database (CMDB) is synchronized with the data discovered by BMC Discovery
• Customization: Customize BMC Helix modules workflows and user interfaces to enhance usability and meet specific business needs.
• Technical Support: Provide technical support and troubleshooting for BMC Helix applications ensuring timely resolution of issues and minimal disruption to business operations.
• Documentation: Create and maintain detailed technical documentation including design specifications testing plans and user guides.
• Collaboration: Work closely with project managers business analysts and other stakeholders to gather requirements provide status updates and deliver high-quality solutions on time and within budget.
• Training: Provide training and support to end-users and IT staff on BMC Helix functionalities and best practices.
• Continuous Improvement: Stay up to date with the latest developments in BMC Helix and IT service management to identify opportunities for process improvements and innovation.
• Support: Support issues related to the applications: Digital Workplace Smart IT Helix Dashboard Remedy Single Sign-On Mid-tier. Provide support for BMC Remedy ITSM modules including Incident Management Problem Management Asset Management Configuration Database Management Service Level Management
• Configuration: Configure Foundation data and set up ITSM modules. Manage Service Requests using SRM or the Digital Workplace Catalog. Create reconciliation jobs custom datasets attributes and classes in CMDB. Maintain CMDB health checks and configure notifications using HTML.
• Reporting: Create Reports Dashboards and distribute reports.
• Others: Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.

Qualifications :

• Degree in Computer Science such as B.E./. or MCA or equivalent experience.
• To be successful in this role you should have 2-4 years of relevant experience.
• A strong background in IT service management and a deep understanding of the ITIL BMC Helix ITSM DWPC DWPA BMC Helix Innovation Studio.
• Good Level in English is required for this role.

Additional Information :

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity! As an Equal Opportunity Employer the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: description:Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics and in the support of clinical studies as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years Eurofins has grown from one laboratory in Nantes France to ca. 63000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1000 companies across 60 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2024 Eurofins generated total revenues of EUR 6.95 billion and has been among the best performing stocks in Europe over the past 20 years.

Remote Work :

No

Employment Type :

Full-time