Accepting Resumes for Future Openings Customer Success Engineer

Des Moines, IA - USA

Monthly Salary: Not Disclosed

Posted on: 25-10-2025

Vacancies: 1 Vacancy

Job Summary

Company Overview

Vertex Software is at the forefront of innovative technology in a rapidly changing industry. As the manufacturing industry navigates changes with digital transformation Vertex is powering Industry 4.0 initiatives. Our cloud-based platform offerings enable manufacturers to build and deploy real-time highly performant 3D-enabled applications.

We help companies innovate and gain competitive advantages through 3D visual experiences by giving them the scale and speed to succeed.

Vertex founder and proven entrepreneur Dan Murray has grown two prior software companies to $100M in revenue and executed successful IPOs. This is a fantastic opportunity to be part of a rapidly growing company.

Position Overview

Vertex is seeking a highly motivated Customer Success Engineer to join our Customer Success team. This role serves as the technical liaison between Vertex customers and our internal engineering and product teams. Youll work closely with Account Managers to understand customer applications and AWS environments triage incidents and ensure seamless deployment integration and adoption of our platform. This is an ideal opportunity for someone with a strong technical background customer-facing experience and a passion for delivering enterprise software solutions.

Key Responsibilities

What You Will Do

Serve as the technical interface between Vertex Engineering and enterprise customers
Understand customer implementations infrastructure and deployment environments
Provide post-sales support including incident response and technical triage
Manage and oversee customer deployment processes and onboarding
Participate in customer meetings to provide guidance address concerns and ensure technical alignment
Assist customers with API usage and integrations offering best practice recommendations
Collaborate cross-functionally with Engineering Product and Customer Success teams to ensure customer satisfaction and retention
Identify and escalate technical challenges or enhancement requests
Document technical processes and contribute to knowledge bases and playbooks

What You Need to Succeed

12 years of hands-on experience with AWS. Experience with ECS CloudFormation CloudWatch and Autoscaling concepts will be highly beneficial.
Prior experience working in a technical or engineering capacity (either in a professional role or academically)
Strong understanding of APIs with experience consuming and troubleshooting RESTful services
Exceptional communication and collaboration skills in a customer-facing environment
Ability to understand complex customer systems and advocate effectively on their behalf
Proactive detail-oriented and able to manage multiple tasks simultaneously
Passion for delivering high-quality customer experiences in a fast-paced startup environment

What Would Really Excite Us

Experience working in a SaaS or cloud-native environment
Familiarity with 3D visualization or manufacturing technologies
Experience using tools such as Datadog New Relic or similar observability platforms

About the Team Tools and Tech

Our team is distributed across US time zones and works remotely. We collaborate via Slack Zoom Google Apps Jira and GitHub. We aim to assemble in person twice a year for team-building and planning activities.
Our leadership fosters a people first culture and is serious about growing and mentoring every employee. We believe that supporting and investing in our people is one of the smartest things we can do.
Teams are responsible for their technology choices and for the uptime of what they build. We provide tools like Datadog Jira and more to support the teams.
Our platform stack includes services built with Java Scala Python and C. Vertex SDKs and client applications are built with Javascript (Typescript) React NextJS and other complementary frameworks. We constantly evaluate new technologies libraries and patterns for potential adoption within our stacks.
We are an enterprise SaaS company built on top of the best AWS offers. Everything from Fargate S3 MSK ElastiCache RDS and more.
Our primary data store technologies are S3 Postgres-based RDS DynamoDB and Redis.
We practice infrastructure as code techniques and ship new code to our customers daily. Our tools include Github Jenkins CDK/CloudFormation Lambda and Docker.

About the People

We have a great mixture of deep technical expertise and broad experience with technology startups and building innovative scalable products. We are a diverse group of talented individuals at all stages of life who have lived all over the world. We welcome you as you are and are excited for you to join us.

Location

This position is 100% remote

Why Join Vertex

Flexible working hours and remote work culture
Competitive salary and benefits package (health dental vision life)
Opportunities for professional growth and development
A dynamic innovative and supportive work environment
A robust Employee Assistance Program

Join Us

At Vertex youll be part of an ambitious journey to redefine collaboration and innovation in the manufacturing industry. If youre eager to contribute to building the next big disruptor and have the skills and passion to make a significant impact wed love to hear from you.

To apply please send your resume and a cover letter that highlights your unique qualifications and vision for the role to our HR department at . Lets explore how you can fit into the Vertex story!

Vertex Software is an equal-opportunity employer committed to diversity and inclusion in the workplace.

This is a remote position.

Company OverviewVertex Software is at the forefront of innovative technology in a rapidly changing industry. As the manufacturing industry navigates changes with digital transformation Vertex is powering Industry 4.0 initiatives. Our cloud-based platform offerings enable manufacturers to build and d...