Customer Success Manager (Hybrid- Austin, TX)

Customer Success Manager

Location: Austin TX (Hybrid 3 days/week in office)
Compensation: Competitive base benefits

Help customers succeed through connection and innovation

Togetherwork is seeking a Customer Success Manager (CSM) to support the success and growth of customers across 12 core products in our Studios vertical. This role focuses on delivering scalable engagement through digital programs proactive lifecycle management and customer success playbooks.

Youll play a key role in ensuring customers feel supported empowered and connectedleveraging technology and collaboration to deliver measurable impact. The ideal candidate is passionate about customer experience operational efficiency and driving retention at scale.

What youll do

• Customer Engagement at Scale: Execute one-to-many success strategies using digital tools automation and scalable programs.

• Playbook Execution & Iteration: Build refine and deploy product-specific playbooks that guide onboarding adoption and renewal.

• Customer Journey Support: Ensure customers receive timely and relevant resources throughout their lifecycle.

• Content Collaboration: Partner with internal teams to create and maintain customer-facing materials such as webinars training modules and help articles.

• Customer Health Monitoring: Track and analyze key metricsadoption usage and satisfactionto identify risks and opportunities.

• Feedback Loop: Capture and share customer insights to influence product improvements and internal processes.

• Cross-Functional Collaboration: Work closely with Product Support and Marketing teams to align customer success initiatives with company goals.

What you bring

• 3 years of experience in Customer Success Account Management or a related customer-facing role.

• Experience supporting SaaS or technology products ideally across multiple customer segments.

• Strong analytical mindset with experience using data to guide decisions.

• Excellent communication leadership and change management skills.

• Proven ability to collaborate cross-functionally in a dynamic fast-paced environment.

Why this role

Impact: Build scalable programs that help customers succeed and drive measurable retention and growth.
Innovation: Leverage digital tools and automation to deliver proactive engagement.
Collaboration: Partner across Product Support and Marketing to enhance the customer experience.
Flexibility: Hybrid work environment based in Austin TX (3 days onsite).

Compensation & Benefits

Base Salary: Competitive
Benefits:

• Medical dental and vision insurance options

• 100% employer-paid short/long-term disability

• Basic Life Insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds experiences and perspectives. Employment decisions are made without regard to race color religion gender gender identity sexual orientation disability veteran status age national origin or any other protected category under applicable law.

About Togetherwork

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations camps unions fraternities and sororities gyms dance studios religious congregations and more.

Our mission-critical tools help customers manage and grow their communities while deepening member engagement. Were united by a shared goal: helping our clients better serve and empower their members.

Learn more about our solutions at Disclosure Notice: Click Here