Client Success Associate Client Onboarding
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the role:
New Client Engagement (NCE) a part of our Client Success Organization is a fast-paced dynamic business unit focused on providing the highest level of service to prospects and clients. NCE is made up of two functions: Client Onboarding and Insights Platform Walkthrough for prospects.
The Client Onboarding role focuses on providing a customized experience for new and upgraded clients. The Insights Platform Walkthrough team provides pre-sale demonstrations of Gartner resources including our platform to prospects as a part of the sales process.
Youll apply strategic thinking and relationship building to help executives solve their most pressing business challenges. You will understand their critical initiatives align Gartner research and expertise and help contribute to Gartners growth.
This role will be centered within the Onboarding team.
What you will do:
Collaborate with our Sales teams on clients Mission Critical Priorities to ensure impactful product and platform utilization
Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
Research existing companies C-Level executives business trends and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact
Facilitate client calls to ensure new client success from Day 1
What you will need:
Bachelors degree preferred
1 years relevant professional experience with a proven track record of success fueled by a passion for delighting clients
Native level Japanese and business level English
Ability to demonstrate strong communication collaboration prioritization critical thinking and influencing skills; ability to be agile and flexible
Well defined time management and organizational skills
Why us
Were recognized worldwide as a great place to work year after year. Weve been recognized by Fortune as one of the Worlds Most Admired Companies named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Our teams are composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and our collaborative and supportive culture youll make deep connections with colleagues clients and the communities in which we live and work. Youll have the autonomy to get your work done with the flexibility you need to achieve your best.
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Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
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Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow.
