Supervisor Billing
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Supervisor Digital Billing position reports to the Billing Manager Digital Invoice Management.
The Digital Invoice Management department is responsible for interacting with our internal/external customers to ensure invoices are delivered as expected. This departments responsibility includes overseeing EDI (Electronic Data Interchange) and billing invoices into an internet portal.
The primary objective of the Associate Finance Admin Supervisor is to oversee a team responsible for account management billing invoices via an internet portal. This position has a high level of responsibility interfacing directly with key division contacts internal teams and our customers to ensure all details related to billing/invoice delivery are addressed. This role is expected to embrace the Ecolab culture deliver exceptional customer service and ensure our customers billing/invoice delivery is set up for success.
The position has supervisor responsibilities for direct reports Digital Invoice Specialists.
Main Responsibilities
- Effectively manages one sub-team of associates to consistently deliver timely high-quality results that meet or exceed expectations
- Oversee associate training to new associates and for new accounts
- Manage daily operations of account support team
- Demonstrates a strong working knowledge of EBS NSAP and AS400
- Ensure service levels are being met monitor inbound workload
- Facilitate coverage amongst team during vacations/illness
- Oversee the escalation process for invoicing issues to ensure defined timelines are being followed
- Ensure desk top procedures for accounts in team portfolio are available and updated regularly
- Uses critical decision-making skills when handling escalated issues from internal/external customers
- Provide prompt follow-up actions to inquiries and issues
- Responds to incoming communications including e-mails inbound calls from customers and field associates and direct mail
- Perform problem solving analysis and implement corrective action when needed
- Demonstrates urgency to resolve issues with associates internal and external customers
- Establishes strong working relationships with division finance corporate account sales management teams (AVPs/CAMs/AMs) and external/internal customer contacts
- Support Credit and Corporate Account Finance to resolve billing dispute and pricing issues
- Manage/report analytics for Digital Invoice Management - capture and report on metrics as needed
- Supports on-going system enhancements as needed testing subject matter expert special projects as needed
- Adheres to company and department policies and procedures.
Basic Qualifications
- BA Preferably in Business related field or actively pursuing a bachelors degree
- Experience training/teaching/coaching others
- Demonstrated ability to deliver results
- Proficient in SAP ERPs
- Ability to operate multiple software applications
- Strong oral and written communication skills
- English written & oral (Intermediate and up) - mandatory
- Microsoft Excel (advanced)
Preferred Qualifications
- Bachelors Degreein Finance Accounting Economics.
- Demonstrated understanding of workforce management techniques and strategies
- Knowledge of Ecolabs policies and procedures
- Professional and exhibits leadership skills
- Ability to work independently in a fast-paced environment
- Attention to details excellent organizational and time management skills
- Demonstrate problem solving ability to resolve problems independently and take appropriate action in a timely manner
- Experience manipulating data sets and data mergers
- Previous analytical experience with high aptitude for research analysis and problem-solving skills
- Must be able to work in a team environment anticipate needs and meet customer expectations
Required Experience:
Manager
Key Skills
- Revenue Cycle Management
- Athenahealth
- ICD-10
- Management Experience
- Medical Coding
- ICD-9
- Medical Billing
- Budget management
- CPT Coding
- Leadership Experience
- Medicare
- Supervising Experience
About Company
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
