Customer Service Representative

Medellín - Colombia

Monthly Salary: USD 1200 - 1200

Experience Required: 1-3years

Posted on: 27 days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Provide real-time support to users through live chat.
Diagnose and resolve technical issues guiding users step by step.
Escalate complex cases to the appropriate technical teams.
Record user feedback and identify opportunities for product improvement.
Ensure timely empathetic and accurate responses in every customer interaction.
Assist with onboarding and training new users on product features and best practices.

Requisitos

Requirements:

Minimum of 1 year of experience in customer support or customer success preferably in tech or SaaS environments.
Excellent written communication skills in English.
Comfortable working in a dynamic chat-based environment.
Strong problem-solving skills and attention to detail.
Familiarity with support or chat tools (e.g. Intercom Zendesk Drift).
Tech-savvy profile with a strong willingness to learn new IT platforms and tools.

Required Skills:

Requirements: Minimum of 1 year of experience in customer support or customer success preferably in tech or SaaS environments. Excellent written communication skills in English. Comfortable working in a dynamic chat-based environment. Strong problem-solving skills and attention to detail. Familiarity with support or chat tools (e.g. Intercom Zendesk Drift). Tech-savvy profile with a strong willingness to learn new IT platforms and tools.

Required Education:

Requirements:Minimum of 1 year of experience in customer support or customer success preferably in tech or SaaS written communication skills in working in a dynamic chat-based problem-solving skills and attention to with support or chat tools (e.g. Intercom Zendesk Drift).Tech-savvy profile with a strong willingness to learn new IT platforms and tools.

Key Responsibilities:Provide real-time support to users through live chat.Diagnose and resolve technical issues guiding users step by step.Escalate complex cases to the appropriate technical teams.Record user feedback and identify opportunities for product improvement.Ensure timely empathetic and ac...